Summary
Overview
Work History
Education
Skills
Timeline
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Savoy Scott

Douglasville,GA

Summary

Dynamic professional with a diverse background, including a role as a Customer Service Representative at Kroger, where I excelled in resolving high-stress situations and enhancing customer loyalty. Skilled in SOAP Documentation and known for exceptional administrative abilities. Demonstrated leadership and adherence to protocols in the U.S. Army Reserve, showcasing unparalleled dedication and tactical precision.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Kroger
11.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.

U.S Army Reserve

U.S Government
02.2018 - Current
  • -Adhered to strict protocols and followed orders while conducting operational
  • missions.
  • -Protected and guided personnel under command, maintaining safety, well-being,
  • and mission readiness.
  • -Executed tactical operations with accuracy and control.

Undergraduate Research Assistant

Fort Valley State University
01.2020 - 08.2021
  • Recorded data and maintained source documentation following good documentation practices.
  • Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
  • Conducted fieldwork as needed, collecting vital data to supplement existing research efforts.
  • Developed skills in various research methodologies, ensuring high-quality work across diverse projects.

Education

Certified Medical Assistant -

Essential Medical And Mental Institute
Fayetteville, GA
11.2024

Phlebotomist

Essential Medical And Mental Institute
Fayetteville, GA
11-2024

Bachelor of Science - Biology

Fort Valley State University
Fort Valley, GA
12.2021

Skills

  • Administrative Skills:
  • SOAP Documentation
  • Data Entry
  • TheraNest
  • Clinical Skills:
  • Perform EKG
  • Vital Signs
  • Injections
  • Phlebotomy Techniques
  • Therapeutic Techniques
  • (ROM & Massage)
  • CPR

Timeline

Undergraduate Research Assistant

Fort Valley State University
01.2020 - 08.2021

Customer Service Representative

Kroger
11.2018 - Current

U.S Army Reserve

U.S Government
02.2018 - Current

Certified Medical Assistant -

Essential Medical And Mental Institute

Phlebotomist

Essential Medical And Mental Institute

Bachelor of Science - Biology

Fort Valley State University

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Savoy Scott