Savoy Wilson
Ocala,Florida
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rara Transport
Ocala, Florida
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Bagger
Publix Grocery
Ocala, Florida
10.2019 - 01.2020
- Organized shopping carts in designated areas when not in use.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Provided information about store services and specials when asked by customers.
Education
High School Diploma -
West Port High School
Ocala, FL05-2023
Associate of Science - Computer And Information Sciences
Central Florioda
Ocala, FLSkills
- Inbound and Outbound Calling
- Computer Proficiency
- Service Upselling
- Complaint resolution
- Problem-solving abilities
- Critical Thinking
- Administrative Support
Timeline
Customer Service Representative
Rara Transport
07.2023 - Current
Customer Service Bagger
Publix Grocery
10.2019 - 01.2020
High School Diploma -
West Port High School
Associate of Science - Computer And Information Sciences
Central Florioda
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