Summary
Overview
Work History
Education
Skills
Timeline
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SAVYON HOPKINS

Phoenix,AZ

Summary

Dedicated and committed with abundant customer-focused experience. Excels in resolving customer disputes tactfully with complete satisfaction of all parties involved. Proven ability to communicate effectively with clients through oral and written communication. Reliable, driven, and dependable with strong organizational skills.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Hoya Vision
08.2024 - Current
  • Handle 55+ daily calls, achieving 89%+ QA scores consistently.
  • Enhance team efficiency through multitasking and dedication.
  • Utilize strong communication skills to resolve customer issues.
  • Maintain high customer satisfaction with proactive problem-solving.
  • Contribute to team success with collaborative and supportive approach.

PRODUCTION TEAM MEMBER, LOGISTICS

Lucid Motors
09.2021 - 08.2024
  • Evaluates the assembly processes and equipment while looking for continuous improvement opportunities.
  • Uses complex tooling that requires specialized training (forklifts, power drills, etc.)
  • Contributes to the hands-on production of the front and rear parts used to create the company's luxury electric vehicles.
  • Successfully meets production deadlines while delivering efficient work.
  • Works closely with assembly, engineering, and supply teams to create effective work relationships using both communication and interpersonal skills.

MOBILE EXPERT

T-Mobile
05.2020 - 09.2021
  • Provided astounding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Built customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
  • Used resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
  • Met department productivity and quality standards. Appropriately disbursed adjustments and account credits in accordance with T-Mobile policy.
  • Approached each call with a can-do mindset and treated each customer with respect, courtesy, and a genuine desire to help.
  • Completed necessary training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.

ADMINISTRATIVE ASSISTANT

Chef Bob Anthony Catering
05.2017 - 05.2020
  • Used call center best practices, responded to client’s inquiries using appropriate scripting to help identify client needs for all catered events and orders.
  • Assisted with managing and maintaining client events and order databases.
  • Provided administrative assistance to the Administrative Coordinator.
  • Retained current price list of catering fees for events and orders.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
  • Provided guests with VIP assistance in managing their activities and anticipating guests’ needs.
  • Prepared monthly reports of events including the reporting of revenue for events and tracking of expenses.
  • Collaborated with the chef for food and beverage supply orders and catering supplies (tables, chairs, utensils, etc.).

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Problem resolution

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Hoya Vision
08.2024 - Current

PRODUCTION TEAM MEMBER, LOGISTICS

Lucid Motors
09.2021 - 08.2024

MOBILE EXPERT

T-Mobile
05.2020 - 09.2021

ADMINISTRATIVE ASSISTANT

Chef Bob Anthony Catering
05.2017 - 05.2020

High School Diploma -

Mountain Pointe High School

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