Sawyer Griffith
Frankston,Texas
Summary
A dedicated Maintenance Worker proficient in routine equipment checks and safety measures, effectively executing instructions and utilizing feedback for improvement. Strong communication and problem-solving skills developed in a customer-focused environment. Adaptable, quick learner seeking to leverage customer service experience in a new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Specialist
Spring Market Bookshires
04.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated 2 systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Inspected equipment to diagnose operational issues.
- Mentored 4 junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
Maintenance Intern
TXDOT
06.2023 - 09.2023
- Enhanced operational efficiency through timely completion of assigned tasks during scheduled machine downtime periods.
- . Fostered positive relationships with coworkers, leading to a collaborative atmosphere that facilitated problem solving.
- Enhanced equipment reliability by performing routine maintenance tasks and inspections.
- Assisted senior technicians in complex repairs while observing strict safety guidelines.
Education
High School Diploma -
Frankston Highschool
Frankston, TX05-2025
Skills
- Client Retention Techniques
- Mechanical Maintenance Skills
- Multidisciplinary Project Management
- Landscape Maintenance
- Analytical Problem Solving
- Collaborative Team Engagement
- Attentive Listener
- Strong Written Communication Skills
- Customer Relationship Management
- Equipment maintenance and repair
- Workplace Safety Standards
- Conflict Resolution Techniques
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- OSHA Certified
- CPR/AED Certification
- AWS d1.1
- Adobe Certified Professional
About Self
I am a highly dedicated and hardworking individual with a strong and diverse skill set developed through extensive experience in various operational roles. This experience has provided me with in-depth knowledge of key business functions. I have thrived in roles requiring varied responsibilities, allowing me to refine my problem-solving abilities and enhance my communication skills. Driven by a strong work ethic, I am passionate about contributing to the success and growth of the business.
Timeline
Service Specialist
Spring Market Bookshires
04.2024 - Current
Maintenance Intern
TXDOT
06.2023 - 09.2023
High School Diploma -
Frankston Highschool
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