Louis Bell
Independence,MO
Summary
Driven Assistant Manager with a proven track record at On The Border Cantina and Grill, I excel in team motivation and customer satisfaction, enhancing operational standards and sales outcomes. Expert in budget assistance and reporting, I bring vital skills to drive company growth, boasting a comprehensive product and service knowledge.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
On The Border Cantina and Grill
Overland Park, KS
09.2020 - Current
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations of the store, including scheduling and supervising staff.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
Training Server
On The Border
Independence, MO
05.2003 - 10.2020
- Instructed new staff members on food handling procedures and service techniques.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Worked directly with servers for many shifts during training process.
Education
High School Diploma -
Starkville High School
Starkville, MS05-1981
Skills
- Team motivation
- Budget assistance
- Customer service and satisfaction
- Reporting and documenting
- Sales monitoring
Timeline
Assistant General Manager
On The Border Cantina and Grill
09.2020 - Current
Training Server
On The Border
05.2003 - 10.2020
High School Diploma -
Starkville High School
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