Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saydee Romero

Wichita

Summary

Results-driven customer service representative with a strong focus on active listening, conflict resolution, and account management. Proven ability to handle sensitive information while ensuring compliance and enhancing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

1st Choice Insurance Group
Wichita, KS
09.2024 - Current
  • Experience in Customer service and Account Management.
  • Handling in person and electronic payments, reviewing account activity, and maintaining compliance with company and state guidelines.
  • Documenting Interactions and account activity since working with sensitive customer information.
  • Coordinated with corporate offices, underwriting, and claims to resolve open account issues.

Insurance Customer Service & Sales Representative

Eddys Insurance Group
Wichita, KS
07.2021 - 08.2024
  • Assisted Customers with coverage, billing, new business and policy inquiries across multiple states.
  • Processed policy changes, renewals, and payments, while following state- specific regulations.
  • Handles business and personal accounts and balanced service quality with performance expectations in a fast- paced environment.

Education

High School Diploma -

North High School
Wichita, KS

Skills

  • Customer service
  • Data entry
  • Administrative support
  • Call management
  • Conflict resolution
  • Customer education
  • Account management
  • Sales expertise
  • Customer relationship management (CRM)
  • Critical thinking
  • Active listening

Timeline

Customer Service Representative

1st Choice Insurance Group
09.2024 - Current

Insurance Customer Service & Sales Representative

Eddys Insurance Group
07.2021 - 08.2024

High School Diploma -

North High School