Results-driven customer service representative with a strong focus on active listening, conflict resolution, and account management. Proven ability to handle sensitive information while ensuring compliance and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
1st Choice Insurance Group
Wichita, KS
09.2024 - Current
Experience in Customer service and Account Management.
Handling in person and electronic payments, reviewing account activity, and maintaining compliance with company and state guidelines.
Documenting Interactions and account activity since working with sensitive customer information.
Coordinated with corporate offices, underwriting, and claims to resolve open account issues.
Insurance Customer Service & Sales Representative
Eddys Insurance Group
Wichita, KS
07.2021 - 08.2024
Assisted Customers with coverage, billing, new business and policy inquiries across multiple states.
Processed policy changes, renewals, and payments, while following state- specific regulations.
Handles business and personal accounts and balanced service quality with performance expectations in a fast- paced environment.