Saydi Ramos
Zephyrhills
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Molina Healthcare
At Home
10.2019 - Current
- Offered patients information and assistance navigating insurance coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Assisted with PCP changes
- ID Card Requests
- Demographic Changes
- Assisted with complaint call's from dissatisfied member's and filed grievances on their behalf
- Documented changes in claim statuses using specialized software systems.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Provided customer service to patients regarding billing inquiries.
- Researched and resolved any discrepancies with insurance companies.
Customer Service Rep
Walgreens
Miami
01.2017 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Offered resolutions to de-escalate calls and solve customer issues.
- Managed high-volume of inbound and outbound customer calls.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Skills
- Active listening
- Communication
- Multitasking
- Computer skills
- Decision-making
- Organizational skills
- Critical thinking
- Fluent in Spanish
- Flexible schedule
- Service-oriented
- Retail sales
- Verbal/written communication
Timeline
Customer Service Representative
Molina Healthcare
10.2019 - Current
Customer Service Rep
Walgreens
01.2017 - 09.2019