Sayed Hasan
Egg Harbor,NJ
Summary
Proven track record in enhancing security and customer service at Brosnan Security, leveraging expertise in CCTV surveillance and superior customer service skills. Spearheaded initiatives that significantly improved safety protocols, demonstrated by a notable reduction in security incidents. Excelled in fostering a secure, welcoming environment for guests and employees alike, showcasing a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Brosnan Security
11.2021 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Bus Person
Hard Rock Hotel
06.2018 - 11.2018
- Developed strong rapport with returning guests, fostering loyalty and repeat business for the establishment.
- Optimized table turnover rates by swiftly removing used dishware, wiping down surfaces, and setting up for new guests.
- Ensured a comfortable dining experience by promptly attending to any spills or accidents in the dining area.
- Ensured proper table settings, adhering to restaurant standards for an aesthetically pleasing environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing overall dining experience.
- Facilitated seamless turnover between shifts by completing thorough side-work duties at the end of each shift.
Valet
Tropicana
08.2017 - 05.2018
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Business Operations Senior Executive
Lanka Bangla Finance
01.2014 - 12.2016
- Developed strategy to combat increased competitive presence within territory.
- Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Managed and organized internal communication to hold staff accountable to priorities.
- Implemented data-driven decision-making to optimize resource allocation, driving revenue growth for the company.
Restaurant Manager
Hotel Metro Internatiol
01.2012 - 02.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
Bachelor of Law(L.LB) Hons - Law
Leading University
Sylhet,Bangladesh12.2010
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Surveillance
- Physical Fitness
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Security Officer
Brosnan Security
11.2021 - 09.2022
Bus Person
Hard Rock Hotel
06.2018 - 11.2018
Valet
Tropicana
08.2017 - 05.2018
Business Operations Senior Executive
Lanka Bangla Finance
01.2014 - 12.2016
Restaurant Manager
Hotel Metro Internatiol
01.2012 - 02.2014
Bachelor of Law(L.LB) Hons - Law
Leading University
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