SAYER A. COLLINS
Hoboken,NJ
Summary
Dynamic professional with extensive experience in client relations, event management, and project coordination. Adept at delivering outstanding customer experiences, building lasting relationships, and ensuring client satisfaction. Proven ability to streamline operations and collaborate with cross-functional teams. Highly proficient in CRM software, customer success strategies, and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Success Manager
LIVunLtd - Gotham Properties
New York, USA
07.2024 - Current
- Acted as the primary point of contact for a diverse portfolio of clients, driving satisfaction and retention
- Managed client onboarding, support strategies, and service delivery to ensure seamless experiences
- Worked closely with cross-functional teams to deliver high-quality events and services in alignment with client expectations
- Ensured consistent communication and troubleshooting to resolve client inquiries and challenges quickly
- Managed 20+ client accounts, organizing over 300 events and securing exclusive experiences, including corporate events, dining, wellness, and entertainment services
- Utilized CRM software to track client interactions, analyze needs, and optimize service delivery
Client Success Coordinator
LIVunLtd
New York, USA
10.2020 - 07.2024
- Developed personalized client engagement strategies for high-net-worth residents, enhancing overall experience and satisfaction
- Managed all client-facing interactions, including resolving concerns, recommending services, and ensuring an outstanding customer experience
- Coordinated and executed customized events, vendor partnerships, and luxury experiences, exceeding client expectations
- Collaborated with internal teams to create seamless service delivery aligned with resident needs
- Managed a CRM system (Salesforce) to maintain accurate resident profiles, track interactions, and improve satisfaction
Resident Experience Manager
LIVunLtd
New York, USA
04.2019 - 10.2020
- Focused on client relations and customer success by organizing resident experiences, including events and exclusive offerings
- Addressed resident needs and concerns through proactive communication and issue resolution strategies
- Played a key role in fostering positive relationships, ensuring consistent satisfaction with property amenities and services
Event Coordinator Assistant
LIVunLtd
New York, USA
11.2018 - 04.2019
- Supported event coordination, logistics, and guest services to ensure seamless experiences for all participants
- Worked directly with clients to understand their needs, ensuring personalized service and satisfaction
General Manager
Jersey Girl Grill
Long Beach Township, USA
06.2012 - 09.2018
- Managed day-to-day restaurant operations, focusing on customer satisfaction and service excellence
- Trained staff, handled customer feedback, and implemented improvement strategies to enhance the overall dining experience
- Managed customer service issues, ensuring that all complaints were handled promptly and effectively
Education
B.A. - Liberal Studies, English
Seton Hall University
South Orange, NJA.A. - Psychology & Teacher Education
County College of Morris
Randolph, NJSkills
- Customer Success
- Client Relationship Management
- CRM Software
- Cross-Functional Collaboration
- Public Speaking
- Onboarding and Retention Strategies
- Event Planning
- Scheduling
- Problem-Solving
- Microsoft Office
- Google Suite
Certification
- CPO Certification
- Lifeguard Certification
Timeline
Client Success Manager
LIVunLtd - Gotham Properties
07.2024 - Current
Client Success Coordinator
LIVunLtd
10.2020 - 07.2024
Resident Experience Manager
LIVunLtd
04.2019 - 10.2020
Event Coordinator Assistant
LIVunLtd
11.2018 - 04.2019
General Manager
Jersey Girl Grill
06.2012 - 09.2018
B.A. - Liberal Studies, English
Seton Hall University
A.A. - Psychology & Teacher Education
County College of Morris
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