Sayera W. Siddiqui
Kendall Park,NJ
Summary
Results-driven Marketing and Sales Leader with a solid background in revenue cycle management and supply chain coordination with indepth understandin in patient care and safety.. Adept at enhancing patient care logistics, ensuring compliance, and optimizing inventory to support organizational goals. Proven track record in leveraging interpersonal skills to drive business growth and improve operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor, Volunteer Services and Inventory Management
Caring Hospice of Central New Jersey
Edison, NJ
11.2024 - Current
- Enhanced volunteer engagement by managing recruitments, schedules, attendance and database effectively.
- Organize events, onboarding and meetings.
- Monitored performance metrics, documented findings, and maintained the database for accurate records.
- Directed volunteer programs to align with state compliance and community needs.
- Developed training programs to ensure volunteer services meet patient requirements.
- Handle existing customer inquiries, inventory updates, complex scenarios of time sensitive supply orders.
- Detail and consistent follow ups, on medications, DMEs and daily supplies.
- Ensure patients get safe care without any delay.
- Oversaw resolution of delays and discrepancies to maintain workflow efficiency.
- Monitored inventory levels and updated records to ensure stock accuracy.
- Secure emergency needs, prevent overstocking or waste.
- Upload shipping documents and communicate with facilities, hospitals and home patients.
- Constant cross functional communication with multiple departments daily.
- Documentation of supplies, log of temperature control meds.
- Executed packing, created detailed lists, and conducted delivery checkups to ensure accuracy.
- Implemented FIFO and FEFO methods to manage inventory turnover efficiently.
- Coordinate with nursing and admin teams.
Director, Revenue Cycle, Patient Access and Supply Chain Coordination
Women's Healthcare of Princeton, NJ
Princeton, NJ
07.2021 - 08.2024
- Directed revenue cycle operations and ensured compliance with regulatory standards.
- Collaborated with stakeholders to align goals with organizational vision.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Processed patient claims using electronic health record systems.
- Reviewed billing discrepancies to ensure accurate revenue collection.
- Collaborated with clinical staff to verify patient information accuracy.
- Analyzed payment trends to identify potential issues in billing cycles.
- Coordinated supply chain activities to ensure timely product delivery.
- Managed inventory levels to support operational needs and reduce excess stock.
- Collaborated with vendors to streamline procurement processes and enhance communication.
- Supported logistics operations by tracking shipments and resolving issues promptly.
- Developed reports on inventory status and order fulfillment for management review.
- Managed patient billing processes and resolved payment discrepancies efficiently.
Clinical Supervisor/Billing Coordinator, Patient Access
Women's Healthcare of Princeton, NJ
Princeton, NJ
09.2021 - 06.2022
- Manage, Coordinate and Oversee daily patient access related operations (admission to discharge).
- Scheduling, registration, insurance verification and overall patient access integration.
- Physician Credentialing Process and support onboarding.
- Lead contact for Insurance and billing related issues and SOP's execution outpatient setting.
- Training and Staff development.
- Support operational continuity by assisting the Supply Chain & Logistics Manager, contributing to problem solving, continuous improvement, and responding to urgent or out-of-hours logistics issues.
- Receive and check incoming stock, ensuring deliveries are correct and reporting any discrepancies, damage, or deviations.
- Ensure safe storage and handling of products within the warehouse, using equipment such as pallet trucks or forklifts where applicable.
- Follow all company procedures and regulatory requirements, including Good Distribution Practice (GDP), to maintain quality and compliance.
- Maintain strict temperature control and storage conditions to ensure product integrity during storage and transportation.
- Coordinate with customers, suppliers, and third-party logistics providers to ensure timely, compliant, and cost-effective product delivery.
- Manage stock levels, including stock rotation, stock taking, and ensuring availability of packaging materials and temperature-controlled packaging.
- Support quality and compliance activities, including audits (FDA, customs).
Patient Care/Access and Compliance/Marketing and Business Development Associate
Hackensack Meridian Health Care System (JFK, Medical Center, Edison NJ)
Edison, NJ
12.2019 - 09.2021
- Oversee patient access (In and outpatient services Rehab) from scheduling to registration process.
- Primary liaison between hospitals, health care providers, health centers, clinics and other departments.
- Physician Liaison and lead for multidepartment communication and patient services.
- Staff training and development on Patient Access and daily operations.
- Ensure adherence to department rules, services, policies and regulations with patients.
- Implement successful marketing goals to expand the business and retain current stakeholders.
- Support business development plans to enhance patient care and population.
Interim Center Director /Assistant Director Learning Centers (Multisite Coverage)
Knowledge Universe – KinderCare & Knowledge Beginning
South Brunswick/Princeton
01.2014 - 01.2016
- Manage daily operations of the centers, incl. supervision of staff and teachers.
- Recruit hire and train develop, and direct center's employees/staff/teachers.
- Reviews and evaluates staff performance.
- Develop strategies to motivate staff and achieve goals.
- Develop and monitor branch and service area operating budgets and meet or exceed budget targets.
- Provide leadership and direction to high quality family engagement strategies and programs which support centers and organization's mission, goals, and strategies.
- Guide and develop relationship-building skills, interactions with staff, vendors, members, and the community.
- Foster a climate of innovation to develop children/family-focused programs which support the center's mission, goals, and strategies.
Resource Specialist/Education Program Management
Learning Experience
South Plainfield
09.2012 - 01.2014
- Assist with the oversight and maintenance of inventory of the center.
- Collection review, and entry of daily learning materials and supplies.
- Coordinate and oversee daily cycle counts with and in accordance with the submitted lesson plans.
- Reconcile daily inventory variances; report weekly recommending corrective procedures as required.
- Import daily stock reports into the system.
- Contribute in a meaningful way to the center's demand and supply planning function.
- Mastering Excel, data analysis and reporting.
- Perform data analysis; find opportunities/risks/trends; and makes recommendations and offers tactical solutions.
Curriculum Specialist and Education Program Supervisor
Kiddie Academy, Child Care and Learning Center
01.2007 - 01.2011
- Provide leadership to staff and Teachers from (Infants to K) weekly in building strong meaningful lesson plans under center's budget.
- Manage teacher training and development.
- Supervise professional development programs and coaching for staff.
- Supervise lesson plans and curriculum and learning materials and provide appropriate feedback in building relationships with children and families through teaching and learning.
- Lead the staff in executing and following rules and regulations by state licensing standards.
Program Director and International News Desk Editor
STV USA Inc. (Satellite Channel at Global Cast)
01.2003 - 01.2007
- Lead and manage a team of 70 to 90 members.
- Strategic marketing plan implementation, budgeting and oversee accounting process.
- Collect data/news, research on international media, social networks written scripts.
- Supervised Interns, coordinated discussion forums, programs and updating communication channels.
Program Coordinator: International Student Services
Columbia University - Teachers College, NY
New York, NY
05.2004 - 09.2004
- Mentored students on cultural, academic, financial and immigration issues.
- Worked with Student services for fund raising, organizing cultural activities.
- Planning and implementation of orientation sessions including guidance for new students and workshops.
Practice Administrator/ Patient Access, Experience and Operations
Private Practice (Behavioral /Mental Health, Pediatric, Adolescent and Adult patients care)
01.2016
- Primary focus Patient Access - admission - (long/ short term rehab), registration and financial counseling.
- Implemented, executed and managed SOP's.
- Lead contact for patient/provider related issues.
- Oversaw and Managed Practice Administration/Registration/Pre Access process, Insurance verification.
- Managing day-to-day operations of the office relations and updates.
- Billing and Revenue Cycle Management.
Education
Master of Arts - International and Comparative Education Development, Higher & Post-Secondary Education Administration
Columbia University (Teachers College)
New York01-2005
Bachelor of Science - Business Administration, International Business & Marketing
Montclair State University
Montclair01-1999
Associate degree - Business Administration
Bergen Community College
NJ01-1997
Bachelor of Arts - Liberal Arts
National University, Bangladesh
Bangladesh01-1994
Skills
- Microsoft Office suite
- Google Suite
- Photoshop Editing
- Microsoft Publishing
- Basic Web Page design
- Social Media efficiency
- EHR: EPIC
- EHR: ATHENA
- Salesforce, Beatrix24, Microsoft Team
Certification
- Leadership Principles, Harvard Business School (Online), 03/01/22
- EHR Platforms, EPIC, Athenahealth
Hobbies and Interests
- Travel
- Architecture
- History
- Movies
Community Service
- American Cancer Society, 2017
- Penn Medicine Hospital 2017
- Local and community events
- Haven Hospice, JFK OCT 2020 to date (admin support)
- Embrella Foster Care, together we rise Inc.
- Local Animal Shelters
Languages
- Bengali
- Hindi
- Urdu
- English
Core Competences
- Steadfast commitment to customer service and excellence.
- Ability to increase business revenue and growth through upselling techniques and strategies, Customer Success and Relationship Management (CRM).
- Team Building & Staff Management / Multi-site Management / Market Research.
- Marketing Communications/ Customer service and presentation.
- Outstanding communication skills to retain existing clientele and grow future ones.
Timeline
Supervisor, Volunteer Services and Inventory Management
Caring Hospice of Central New Jersey
11.2024 - Current
Clinical Supervisor/Billing Coordinator, Patient Access
Women's Healthcare of Princeton, NJ
09.2021 - 06.2022
Director, Revenue Cycle, Patient Access and Supply Chain Coordination
Women's Healthcare of Princeton, NJ
07.2021 - 08.2024
Patient Care/Access and Compliance/Marketing and Business Development Associate
Hackensack Meridian Health Care System (JFK, Medical Center, Edison NJ)
12.2019 - 09.2021
Practice Administrator/ Patient Access, Experience and Operations
Private Practice (Behavioral /Mental Health, Pediatric, Adolescent and Adult patients care)
01.2016
Interim Center Director /Assistant Director Learning Centers (Multisite Coverage)
Knowledge Universe – KinderCare & Knowledge Beginning
01.2014 - 01.2016
Resource Specialist/Education Program Management
Learning Experience
09.2012 - 01.2014
Curriculum Specialist and Education Program Supervisor
Kiddie Academy, Child Care and Learning Center
01.2007 - 01.2011
Program Coordinator: International Student Services
Columbia University - Teachers College, NY
05.2004 - 09.2004
Program Director and International News Desk Editor
STV USA Inc. (Satellite Channel at Global Cast)
01.2003 - 01.2007
Master of Arts - International and Comparative Education Development, Higher & Post-Secondary Education Administration
Columbia University (Teachers College)
Bachelor of Science - Business Administration, International Business & Marketing
Montclair State University
Associate degree - Business Administration
Bergen Community College
Bachelor of Arts - Liberal Arts
National University, Bangladesh