Sayera W. Siddiqui
Kendall Park,NJ
Summary
Results-driven Marketing and Sales Leader with expertise in International Business and Marketing. Proven ability to enhance business growth through exceptional interpersonal communication and problem-solving skills. Experienced in navigating challenges within sales and marketing, particularly in Islamic travel services and pilgrimage advisory. Committed to advancing organizational goals through creativity and adaptability.
Overview
20
20
years of professional experience
Work History
Volunteer Coordinator/Supervisor
Caring Hospice of Central New Jersey
11.2024 - Current
- Enhanced volunteer engagement by managing schedules and database effectively.
- Directed volunteer programs to align with state compliance and community needs.
- Developed training programs to ensure volunteer services meet patient requirements.
- Initiated retention strategies to maintain a strong volunteer base.
- Served as primary contact for volunteer inquiries, fostering community relationships.
Director, Revenue Cycle Management & Patient Access
Women’s Healthcare of Princeton, NJ
06.2022 - 01.2024
- Manages and understands the basic concepts of all revenue cycle functions, including but not limited to registration, precertification, insurance verification, charge entry, billing and claim submission, denial management and payment posting. Oversee Pre Access services. Manage third party payors.
- Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.
Clinical Supervisor/Billing Coordinator, Patient Access
Women’s Healthcare of Princeton, NJ
09.2021 - 06.2022
- Manage, Coordinate and Oversee daily patient access related operations (admission to discharge). Scheduling, registration, insurance verification and overall patient access integration. Physician Credentialing Process and support onboarding.
- Lead contact for Insurance and billing related issues and SOP’s execution outpatient setting. Training and Staff development.
- Responsibilities
Patient Care/Access and Compliance/Marketing and Business Development Associate
Hackensack Meridian Health Care System (JFK, Medical Center, Edison NJ)
12.2019 - 09.2021
- Oversee patient access (In and outpatient services Rehab) from scheduling to registration process. Primary liaison between hospitals, health care providers, health centers, clinics and other departments. Physician Liaison and lead for multidepartment communication and patient services.
- Staff training and development on Patient Access and daily operations.
- Ensure adherence to department rules, services, policies and regulations with patients.
- Implement successful marketing goals to expand the business and retain current stakeholders.
- Support business development plans to enhance patient care and population.
- Department Physical Rehab/Speech and Audiology/pediatric and adults
Practice Administrator/ Patient Access, Experience and Operations
Private Practice (Behavioral /Mental Health, Pediatric, Adolescent and Adult patients care)
01.2016
- Primary focus Patient Access - admission - (long/ short term rehab), registration and financial counseling. Implemented, executed and managed SOP’s. Lead contact for patient/provider related issues.
- Oversaw and Managed Practice Administration/Registration/Pre Access process, Insurance verification. Managing day-to-day operations of the office relations and updates. Billing and Revenue Cycle Management.
- Responsibilities
Interim Center Director /Assistant Director Learning Centers (Multisite Coverage)
Knowledge Universe – KinderCare & Knowledge Beginning
01.2014 - 01.2016
- Manage daily operations of the centers, incl. supervision of staff and teachers. Recruit hire and train develop, and direct center’s employees/staff/teachers Reviews and evaluates staff performance. Develop strategies to motivate staff and achieve goals.
- Develop and monitor branch and service area operating budgets and meet or exceed budget targets.
- Provide leadership and direction to high quality family engagement strategies and programs which support centers and organization’s mission, goals, and strategies
- Guide and develop relationship-building skills, interactions with staff, vendors, members, and the community.
- Foster a climate of innovation to develop children/family-focused programs which support the center’s mission, goals, and strategies.
- Responsibilities
Resource Specialist/Education Program Management
Learning Experience
09.2012 - 01.2014
- Assist with the oversight and maintenance of inventory of the center. Collection review, and entry of daily learning materials and supplies. Coordinate and oversee daily cycle counts with and in accordance with the submitted lesson plans
- Reconcile daily inventory variances; report weekly recommending corrective procedures as required. Import daily stock reports into the system. Contribute in a meaningful way to the center’s demand and supply planning function.
- Mastering Excel, data analysis and reporting. Perform data analysis; find opportunities/risks/trends; and makes recommendations and offers tactical solutions.
Curriculum Specialist and Education Program Supervisor
Kiddie Academy, Child Care and Learning Center
01.2007 - 01.2011
- Provide leadership to staff and Teachers from (Infants to K) weekly in building strong meaningful lesson plans under center’s budget. Manage teacher training and development. Supervise professional development programs and coaching for staff.
- Supervise lesson plans and curriculum and learning materials and provide appropriate feedback in building relationships with children and families through teaching and learning.
- Lead the staff in executing and following rules and regulations by state licensing standards.
- Teacher education and Training
Program Director and International News Desk Editor
STV USA Inc. (Satellite Channel at Global Cast)
01.2003 - 01.2007
- Lead and manage a team of 70 to 90 members. Strategic marketing plan implementation, budgeting and oversee accounting process.
- Collect data/news, research on international media, social networks written scripts.
- Supervised Interns, coordinated discussion forums, programs and updating communication channels.
- Education and Development, Children and Young Adults
Program Coordinator: International Student Services
Columbia University - Teachers College, NY
05.2004 - 09.2004
- Mentored students on cultural, academic, financial and immigration issues
- Worked with Student services for fund raising, organizing cultural activities.
- Planning and implementation of orientation sessions including guidance for new students and workshops
Education
Master of Arts - International and Comparative Education Development, Higher & Post-Secondary Education Administration
01.2005
GPA: Magna Cum Laude, Hons, Deans List
Bachelor of Science - Business Administration, International Business & Marketing
01.1999
Associate degree - Business Administration
01.1997
Bachelor of Arts - Liberal Arts
01.1994
Skills
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, etc)/Google Suites
- Proficient in Photoshop Editing, Microsoft Publishing, and Basic Web Page design in FrontPage Social Media efficiency
- EHR: EPIC, ATHENA
Certification
- Certification: Harvard Business School (Online)
- Leadership Principles (March 2022)
- EHR Platforms: EPIC, Athenahealth
Languages
English, Bengali, Hindi and Urdu
CORE COMPETENCES
Steadfast commitment to customer service and excellence. Ability to increase business revenue and growth through upselling techniques and strategies, Customer Success and Relationship Management (CRM). Team Building & Staff Management / Multi-site Management / Market Research. Marketing Communications/ Customer service and presentation. Outstanding communication skills to retain existing clientele and grow future ones.
Hobbies and Interests
Travel, architecture, history. Movies.
Timeline
Volunteer Coordinator/Supervisor - Caring Hospice of Central New Jersey
11.2024 - Current
Director, Revenue Cycle Management & Patient Access - Women’s Healthcare of Princeton, NJ
06.2022 - 01.2024
Clinical Supervisor/Billing Coordinator, Patient Access - Women’s Healthcare of Princeton, NJ
09.2021 - 06.2022
Patient Care/Access and Compliance/Marketing and Business Development Associate - Hackensack Meridian Health Care System (JFK, Medical Center, Edison NJ)
12.2019 - 09.2021
Practice Administrator/ Patient Access, Experience and Operations - Private Practice (Behavioral /Mental Health, Pediatric, Adolescent and Adult patients care)
01.2016
Interim Center Director /Assistant Director Learning Centers (Multisite Coverage) - Knowledge Universe – KinderCare & Knowledge Beginning
01.2014 - 01.2016
Resource Specialist/Education Program Management - Learning Experience
09.2012 - 01.2014
Curriculum Specialist and Education Program Supervisor - Kiddie Academy, Child Care and Learning Center
01.2007 - 01.2011
Program Coordinator: International Student Services - Columbia University - Teachers College, NY
05.2004 - 09.2004
Program Director and International News Desk Editor - STV USA Inc. (Satellite Channel at Global Cast)
01.2003 - 01.2007
Montclair State University - Bachelor of Science, Business Administration, International Business & Marketing
Bergen Community College - Associate degree, Business Administration
National University, Bangladesh - Bachelor of Arts, Liberal Arts
Columbia University (Teachers College) - Master of Arts, International and Comparative Education Development, Higher & Post-Secondary Education Administration