Sayma Rahman

· Playing a key role in assisting the hotel manager in the day to day operations including dealing with guest reservations and cancellations, preparing sales reports, cash handling and generating sales invoices to various organisations.

· Data Entry, records management, interface daily with internal partners in new business, operations and consumer affairs divisions.

· Responsible for delegating duties to internal staff and contractors, ensuring staff are well motivated and efficient performance in maintained.

· MS Word, Excel and Access.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined the customer service process for increased efficiency and faster response times.
• Assisted customers with product selection, providing detailed information on features and benefits.
• Collaborated with team members to improve overall customer experience and boost company reputation.
• Managed customer complaints effectively, offering solutions that exceeded expectations.