SAYOMPOOH JINDARAT
San Diego,CA
Summary
Dedicated and passionate customer service professional with over 10 years of experience in the airline and hospitality industry. After recently relocating to the United States, I am excited to return to the career I have always loved as a flight attendant. My background as a Senior Flight Attendant provided extensive experience in passenger safety, emergency procedures, in-flight service, and team leadership, while my current role in the hotel industry continues to strengthen my hospitality, communication, and guest service skills. I am committed to creating a safe, welcoming, and memorable experience for every passenger while bringing professionalism, cultural awareness, and a positive attitude to every flight.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Marriott International
San Diego, California
11.2024 - Current
- - Provide exceptional guest service through efficient check-in and check-out experiences.
- - Resolve guest concerns professionally while maintaining high customer satisfaction standards.
- - Support hotel operations by handling guest requests, phone inquiries, and daily operational reports.
- - Assist with breakfast service operations, ensuring cleanliness, presentation, and quality hospitality service.
Senior Flight Attendant
AirAsia Airlines
Bangkok, THAILAND
10.2013 - 08.2023
- - Delivered exceptional customer service and ensured passenger safety on domestic and international flights.
- - Completed more than 9,000 flight hours while maintaining high standards of professionalism and safety compliance.
- - Welcomed at least 300 or a maximum of 720 passengers per day.
- - Supervised cabin crew operations and ensured all safety and service procedures were completed accurately and efficiently.
- - Conducted pre-flight safety checks, emergency equipment inspections, and cabin readiness procedures.
- - Assisted passengers with special needs, medical situations, and onboard concerns while maintaining a calm and positive environment.
- - Mentored and trained junior crew members to maintain airline service standards and teamwork.
- - Responded effectively to onboard emergencies and administered First Aid, CPR, and AED assistance when required.
Education
MBA Program - International Hospitality Management
Vatel USA Institute at Alliant International University
Los Angeles, California08-2024
B.F.A. with second-class honour - Performing Arts (Theatre Arts)
Suansunandha Rajabhat University
Bangkok, THAILAND10-2012
Skills
- Passenger Safety & Emergency Response
- Conflict Resolution
- Customer Service Excellence
- Cross-Cultural Communication
- Team Leadership
- Problem Solving
- Time Management
- Microsoft Office Suite
- Exceptional communication
Accomplishments
- Recognized as Associate of the Year 2025 for outstanding service and teamwork.
- Promoted to Senior Flight Attendant in 2017 based on leadership performance and operational excellence
- Awarded Best Trainee – Senior Flight Attendant Class of 2017.
- Selected as part of FUN TEAM, airline’s special inflight event team.
Certification
- First Aid, CPR & AED Certified
- Safety and Emergency Procedures
- Dangerous Goods Regulations
- Crew Resource Management
- Firefighting Training
- Inflight Service Operations
Languages
Thai — Native
English — Fluent
Timeline
Guest Experience Specialist
Marriott International
11.2024 - Current
Senior Flight Attendant
AirAsia Airlines
10.2013 - 08.2023
B.F.A. with second-class honour - Performing Arts (Theatre Arts)
Suansunandha Rajabhat University
MBA Program - International Hospitality Management
Vatel USA Institute at Alliant International University