Sayra Hernandez
Edinburg
Summary
Focused and dedicated Legal Assistant known for high productivity and efficiency in task completion. Specialize in Personal Injury and Property Damage claims investigation, damage assessment, and negotiation with an adept ability to manage multiple cases with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Legal Assistant
Law Office of Tony Torres PLLC
Edinburg
10.2021 - Current
- Managed case files and organized legal documents for effective retrieval.
- Maintained confidentiality of sensitive client information in all communications.
- Answered phones promptly while providing courteous customer service.
- Updated databases with new information received from attorneys or clients.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Communicated with clients to gather information regarding claims.
- Collaborated with medical professionals to assess damages and medical expenses.
- Maintained detailed records of claim activities and correspondence in the system.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Drafted statement of loss to summarize damages.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Worked closely with repair facilities and contractors to ensure quality repairs for clients.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
PSJA Early College High School
Pharr, TXSkills
- Case management
- Legal research
- Document preparation
- Confidentiality maintenance
- Attention to detail
- Problem solving
- Active listening
- Client communication
Timeline
Legal Assistant
Law Office of Tony Torres PLLC
10.2021 - Current
PSJA Early College High School