Joseph Kious
Chesapeake,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
DOMA Technologies
08.2020 - 05.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service in a friendly, positive manner
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Worked effectively in team environments to make the workplace more productive.
- Consistently maintained high levels of production based on the required metrics for the program.
Sheriff's Deputy
Virginia Beach Sheriff's Office
11.2004 - 05.2020
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Oversaw daily operations within the detention facility, ensuring compliance with policies.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Transported prisoners between correctional facilities or courts.
- Patrolled designated area to assist persons in trouble and render other public safety services.
- Investigated reported incidents, collected evidence, interviewed witnesses, wrote reports, and testified in court.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Prepared detailed incident reports that included descriptions of events leading up to an arrest or investigation.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Assisted in apprehending suspects, responding to emergency calls, and providing first aid when necessary.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Maintained knowledge of current state statutes pertaining to search and seizure laws.
- Trained new deputies on proper law enforcement techniques and protocols.
- Utilized CCTV monitors and surveillance equipment
- Worked successfully with diverse group of coworkers and community leaders to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Maintained professionalism and courtesy through all interactions with the public and detainees.
- Enforced laws and regulations to maintain public safety and order.
- Conducted investigations into criminal activities, securing evidence for prosecution.
Education
High School Diploma -
Granby High School
Norfolk, VA06.1998
No Degree -
Old Dominion University
Norfolk, VASkills
- Customer service
- Data entry
- CRM software
- Conflict resolution and problem solving ability
- Written and Interpersonal communication skills
- Software navigation
- Phone etiquette
- Computer proficiency
- Report preparation
- Quality assurance
- Critical thinking
- Decision-making
- Teamwork skills
- Multitasking and prioritization
- Policy adherence
- Adaptability
- Detail oriented
Accomplishments
Include Awards, Accolades
Certification
Certifications here
Timeline
Customer Service Representative II
DOMA Technologies
08.2020 - 05.2025
Sheriff's Deputy
Virginia Beach Sheriff's Office
11.2004 - 05.2020
High School Diploma -
Granby High School
No Degree -
Old Dominion University