SBURDY PHILOGENE
Columbus,OH
Summary
Dedicated and experienced Haitian Creole medical interpreter with over three years of professional experience in healthcare settings. Fluent in Haitian Creole and English with a strong grasp of Spanish and French. Committed to bridging communication gaps between patients and healthcare providers with cultural sensitivity, confidentiality, and professionalism. HIPAA-certified and technically proficient with remote interpretation platforms.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales and Customer Support Manager
Results Cx
05.2024 - Current
- Managed customer inquiries to ensure timely and effective resolution of issues.
- Developed training programs for team members to enhance product knowledge and service delivery.
- Implemented process improvements that increased efficiency in handling customer support tickets.
- Analyzed customer feedback to identify trends and recommend strategic solutions for service enhancement.
Medical Interpreter
Le Grand Ville
12.2022 - 11.2023
- Provided accurate and confidential medical interpretation between Haitian Creole-speaking patients and healthcare providers in a wide range of medical settings.
- Recognized consistently as "Employee of the Month" for professionalism, empathy, and accuracy.
- Adapted to various specialties including emergency care, general medicine, and pediatrics.
- Assisted in navigating sensitive medical scenarios with neutrality and cultural awareness.
- Used Zoom, Teams, and other platforms effectively for video and phone interpretation.
- Participated in ongoing interpreter training and internal development programs.
- Remote
Customer Service Representative
Le Grand Ville
02.2020 - 11.2022
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of products and services to provide optimal support.
- Processed orders and returns efficiently, enhancing customer satisfaction levels.
Education
High School Diploma -
Skills
- Medical Interpretation (VRI & OPI)
- Haitian Creole ↔ English Interpretation
- HIPAA Compliance
- Medical Terminology & Procedures
- Cross-Cultural Communication
- Remote Work Tools (Zoom, Microsoft Teams, etc)
- Empathy & Active Listening
- Team Collaboration
- Adaptability Under Pressure
Certification
- HIPAA Certification – Completed
- Ongoing Interpreter Training & Development Programs (2020–2023)
LNGG
Languages: Haitian Creole (native), English (fluent), Spanish & French (proficient)
Availability
Full-Time | Remote | Flexible Schedule
Timeline
Sales and Customer Support Manager
Results Cx
05.2024 - Current
Medical Interpreter
Le Grand Ville
12.2022 - 11.2023
Customer Service Representative
Le Grand Ville
02.2020 - 11.2022
High School Diploma -
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