Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scacendres Lebon

Brooklyn,NY

Summary

Motivated professional with talent for coordinating custome services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

7
7
years of professional experience

Work History

Clinical Front Desk Assistant

Brooklyn family Medicine
Brooklyn, NY
01.2024 - 12.2024
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Performed data entry tasks into computerized systems accurately and efficiently.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.

Customer Service

Airway Services
Queens , New York
03.2022 - 04.2023
  • Developed and implemented customer service policies to ensure quality customer service.
  • Implemented strategies to improve customer service initiatives.
  • Ensured that customer service standards were met by providing excellent customer service skills.

Silver Rod Pharmacy

Pharmacy clerk/sales Associate
Brooklyn, New York
05.2018 - 04.2020
  • Operate cash register
  • Receive and fill prescription for clients
  • Assist customers with other pharmaceutical inquires and household products
  • Suggest alternative products based on customer needs
  • Provide customers with information about the use and the side effects, interactions, intake prescriptions and over the counter medications
  • Inspect completed work for accuracy and conformance to codes or standards.

Education

Associate Degree in Office Technology With Medical Option Cooncentration -

Long Island Business Institute
Flushing, NY
04-2013

Skills

  • Scheduling
  • Time management
  • Problem solving
  • Complaint resolution
  • Quick learning
  • Bilingual communication oral and writing Creole

Timeline

Clinical Front Desk Assistant

Brooklyn family Medicine
01.2024 - 12.2024

Customer Service

Airway Services
03.2022 - 04.2023

Silver Rod Pharmacy

Pharmacy clerk/sales Associate
05.2018 - 04.2020

Associate Degree in Office Technology With Medical Option Cooncentration -

Long Island Business Institute

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Scacendres Lebon