SHERADENN CHILES
Durant,OK
Summary
Achieved high levels of customer satisfaction through effective administrative support in fast-paced settings. Streamlined task management by applying keen attention to detail and sound decision-making. Contributed to team success by maintaining a proactive and independent work style.
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/ Tax Assistant
H&r Block
Bonham, TX
03.2026 - Current
- Managed front desk operations, ensuring efficient customer service and appointment scheduling.
- Assisted clients with tax preparation inquiries, providing accurate information and support.
- Coordinated office communications, facilitating smooth interactions between clients and tax professionals.
- Implemented streamlined check-in processes, enhancing client satisfaction and reducing wait times.
- Maintained organized filing systems for client documents, ensuring confidentiality and compliance with regulations.
- Monitored office supplies inventory, ordering necessary materials to sustain operational efficiency.
- Developed strategies for improving client flow during peak seasons, optimizing receptionist workload distribution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Stay at Home Mom
NA
Durant, OK
02.2024 - 02.2026
- Managed household schedules and activities to ensure efficient daily operations.
- Developed and implemented educational activities to foster child growth and learning.
- Coordinated family logistics, including appointments, transportation, and events.
- Monitored budgets for household expenses, optimizing resource allocation effectively.
- Established routines that enhanced productivity and organization within the home environment.
- Adapted to changing needs of family members, ensuring a supportive home atmosphere.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Developed lessons and activities to promote children's physical and emotional development.
Administrative Assistant
Icode Schools
Frisco, TX
01.2024 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed department budgets and generated financial reports for management review.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Resorts Services Customer Service Representative
Choctaw Casinos And Resorts
Durant, OK
01.2023 - 12.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained staff on operating procedures and company services.
- Managed high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Responded to customer requests efficiently and with knowledgeable assistance.
Shift Manager
EZ Mart
08.2022 - 12.2022
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Exercised composure under pressure and in escalated customer service scenarios
- Excelled in every store position and regularly backed up front-line staff
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage storefront.
Casino Cage Cashier
Choctaw Casino & Resort, Durant
04.2022 - 08.2022
- Quickly and accurately counted drawers at start and end of each shift
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance
- Processed various cash transactions and answered gaming customer questions
- Counted and recorded assigned funds and made exchanges of funds throughout shift
- Performed check cashing for customers based on company policies
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Verified individual amounts of loose coin and bundled paper money
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Agent
Empire Concepts
Dallas, TX
01.2022 - 08.2022
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Call Center Representative
LegalShield - One Pre
Antlers
05.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Call Center Representative
WellCare Health Plans Inc
Paris, TX
01.2021 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Cashier
Pruetts Food
03.2020 - 05.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns.
Call Center Representative
Alorica
Durant, OK
09.2018 - 09.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Associate of Science - Biology
Liberty University
Lynchburg, VA03.2024
Skills
- Procedures
- Prioritization
- Document conversion
- Excel spreadsheets
- Account Reconciliation
- Delegating
- Motivation
- Performance Tracking and Evaluations
- Maintaining Required
- Compliance
- Scheduling and Coordinating
- Payment Processing
- Interpersonal Skills
- Financial Accounting
- Cash Register Operations
- Customer Needs Assessments
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
Timeline
Front Desk Receptionist/ Tax Assistant
H&r Block
03.2026 - Current
Stay at Home Mom
NA
02.2024 - 02.2026
Administrative Assistant
Icode Schools
01.2024 - Current
Resorts Services Customer Service Representative
Choctaw Casinos And Resorts
01.2023 - 12.2023
Shift Manager
EZ Mart
08.2022 - 12.2022
Casino Cage Cashier
Choctaw Casino & Resort, Durant
04.2022 - 08.2022
Sales Agent
Empire Concepts
01.2022 - 08.2022
Call Center Representative
LegalShield - One Pre
05.2021 - 01.2022
Call Center Representative
WellCare Health Plans Inc
01.2021 - 05.2021
Cashier
Pruetts Food
03.2020 - 05.2021
Call Center Representative
Alorica
09.2018 - 09.2018
Associate of Science - Biology
Liberty University