Torrence Pearson
Headland,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist and Clinical Assistant
Fairview Clinic
2023.08 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Verified patient insurance coverage and collected required co-payments.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
Style Team Member
Target
2022.05 - 2023.07
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to a positive work environment through strong communication skills and teamwork efforts.
- Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
- Implemented feedback from management to improve individual performance continuously throughout employment tenure at the store.
- Facilitated smooth transactions at the cash register, ensuring accuracy in payment processing while providing friendly service to each customer.
Team Member
Smoothie King
2022.01 - 2022.05
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Our New Baby
2020.07 - 2021.01
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Political Science
Troy University
Troy, AL05.2028
High School Diploma -
Headland High School
Headland, AL05.2021
Skills
- File Organization
- File Management
- Customer Service
- Cash Handling
- Call Routing
- Telephone Etiquette
- Issue handling
- Listening Skills
- Complex Problem-Solving
- Scheduling
- Proficient in Athena
- Work Prioritization
Timeline
Front Desk Receptionist and Clinical Assistant
Fairview Clinic
2023.08 - Current
Style Team Member
Target
2022.05 - 2023.07
Team Member
Smoothie King
2022.01 - 2022.05
Sales Associate
Our New Baby
2020.07 - 2021.01
Bachelor of Science - Political Science
Troy University
High School Diploma -
Headland High School
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