Scarlet Alcantara
Port Wentworth
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Greater Lawrence Family Health Center
06.2024 - Current
- Prepares patients for examinations and procedures, which may include taking vital signs (blood pressure, temperature, pulse).
- Aiding physicians during examinations, procedures, and treatments, such as preparing equipments, handling instruments and explaining procedures to patients.
- Scheduling appointments, confirming appointments, and managing patient flow.
- Answering phones, screening calls, and relaying messages.
- Maintaining compliance with HIPPA regulations about patient privacy and confidentiality.
Patient Service Representative
Greater Lawrence Family Health Center
02.2022 - 06.2024
- Performed patient registration functions for new and existing patients including confirmation of appointments, generating encounter forms, updating demographic information, insurance verification, and notifying medical assistant if patients are not called in a timely manner.
- Collected co-pays and issue receipts. Reconciles daily cash draw at the end of each shift.
- Scheduled return visit or enter patient information onto the Recall List as proper.
- Scheduled patients accurately according to Patient Scheduling Guidelines and clinician requests.
- Resolved all insurance issues to ensure patients have proper coverage for services prior to scheduled appointments including patient status and listed primary care clinician.
- Responded to inquiries by taking phone calls
Customer Service Associate
Market Basket
04.2017 - 11.2021
- Handled customer inquiries and quickly resolved issues in one of the busiest stores in the area.
- Managed returns for customers and exceeded the store customer satisfaction rate of 90%.
- Interacted with over 100 customers during an average shift while ensuring customer satisfaction.
Education
High School -
Methuen High School
Methuen, MA05.2017
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Northern Essex Community College
Haverhill, MA05.2024
Skills
- Attention to Detail
- Active Listening Skills
- Bilingual Customer Support
- Positive Attitude
- Team collaboration
- Complaint handling
- Call center customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Greater Lawrence Family Health Center
06.2024 - Current
Patient Service Representative
Greater Lawrence Family Health Center
02.2022 - 06.2024
Customer Service Associate
Market Basket
04.2017 - 11.2021
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Northern Essex Community College
High School -
Methuen High School
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