Scarlet Heredia
Galloway
Summary
Dynamic bilingual customer service professional with a proven track record at AmeriHealth Caritas Services LLC. Expert in project management and compliance training, I excel in enhancing team collaboration and achieving top performance metrics. Recognized for exceptional leadership, I drive productivity and ensure data privacy in all operations.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
AmeriHealth Caritas Services LLC
11.2023 - Current
- Deliver bilingual customer support specializing in Medicaid eligibility, claims, and medical billing inquiries.
- Resolve customer issues efficiently while ensuring HIPAA compliance.
- Support remote teams through digital collaboration platforms.
Access Management Specialist
Shore Medical Center
Somers Point
10.2022 - Current
- Manage system access and identity workflows for medical applications.
- Collaborate with cross-functional teams to implement new tools and functionalities.
- Process claims and patient communications with attention to data privacy.
Fulfillment Team Manager
Sam’s Club
Pleasantville
06.2020 - 11.2023
- Supervised daily operations in warehouse and fulfillment for over 20 employees.
- Trained more than 50 employees on compliance and systems operations.
- Achieved top national performance through increased productivity and fulfillment rates.
- Received Manager of the Year and Associate of the Year awards for exceptional leadership.
Education
Bachelor of Arts - Business Administration
Stockton University
Galloway, NJ05-2025
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJ05-2021
Skills
- Project management
- Customer service
- Data analysis
- Team collaboration
- Bilingual communication
- Compliance training
- Call center operations
Awards
- Manager of the Year, Sam’s Club, 2023
- Associate of the Year, Sam’s Club, 2022
- EOF Award for Academic Excellence
Languages
- English, Fluent
- Spanish, Fluent
Certifications And Clearances
- Able to obtain and retain all required airport and FAA/TSA credentials
- Authorized to work in the United States without sponsorship
- Strong understanding of HIPAA, airport security, and workplace safety compliance
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Bilingual Customer Service Representative
AmeriHealth Caritas Services LLC
11.2023 - Current
Access Management Specialist
Shore Medical Center
10.2022 - Current
Fulfillment Team Manager
Sam’s Club
06.2020 - 11.2023
Bachelor of Arts - Business Administration
Stockton University
Associate of Science - Business Administration
Atlantic Cape Community College
Similar Profiles
Debra CaldwellDebra Caldwell
Independent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health ChoicesIndependent Contractor – Member Services at AmeriHealth Caritas Pennsylvania - Medicaid & Keystone First – AmeriHealth Caritas Pennsylvania Community Health Choices – Keystone First Community Health Choices
Gigi PerezGigi Perez
Director of Quality Management at AmeriHealth Caritas Family of Companies -PerformCareDirector of Quality Management at AmeriHealth Caritas Family of Companies -PerformCare
Celia CrumelCelia Crumel
Provider Claims Representative at AmeriHealth CaritasProvider Claims Representative at AmeriHealth Caritas
James KellyJames Kelly
Server at Darden Restaurants, Olive GardenServer at Darden Restaurants, Olive Garden
Amy PetrAmy Petr
Tier 3 - IT Support Associate 2 at AmazonTier 3 - IT Support Associate 2 at Amazon