Scarlet Rooney
Woodbridge,VA
Summary
Driven Operations Manager with a proven track record at Petco, adept in customer relationship management and operations management. Excelled in team leadership, enhancing employee motivation, and implementing efficient policies, resulting in a significant reduction in project turnaround time. Skilled in conflict resolution and inventory management, consistently delivering above expectations.
Overview
6
6
years of professional experience
Work History
Operations Manager
Petco
04.2021 - Current
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Associate
Wawa
08.2019 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier
Little Caesar’s
07.2018 - 08.2019
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Education
Diploma -
C.D. Hylton High School
14051 Spriggs Rd, Woodbridge, Va, 2219306.2020
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Inventory Management
- Policies and procedures implementation
- Employee Motivation
- Customer Relationship Management
Timeline
Operations Manager
Petco
04.2021 - Current
Associate
Wawa
08.2019 - 04.2021
Cashier
Little Caesar’s
07.2018 - 08.2019
Diploma -
C.D. Hylton High School