Scarlet Zelaya-Jimenez
Woodbridge,VA
Summary
Professional with an extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with a reputation for reliability and integrity. Administrative experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Prevention of Sexual Abuse & Compliance Manager
National Youth Advocate Program
03.2024 - Current
- Agency is a care provider facilities contracted under a federal grant from ORR to ensure quality care for unaccompanied children in various placements (e.g., shelters, group homes, secure facilities).
- Supported the provision of essential services including education, healthcare, mental health services, case management, and access to legal and vocational training.
- Assisted in the timely and safe release of children to sponsors or family members, maintaining focus on their physical and mental well-being.
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for the site by identifying and addressing areas of noncompliance.
- Assured the site complied with federal program policies and state licensing requirements.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Ensure that all processes and policies are adhered to ensure sexual abuse and sexual harassment concerns are addressed as per policy and contractual compliance obligations.
- Provided PSA Orientation to children in care and oversaw the implementation, training, documentation, and ongoing compliance with Office of Refugee Resettlement (ORR) Policy and the Interim Final Rule (IFR) on preventing, detecting, and responding to sexual abuse and sexual harassment;
- Lead, provide guidance and direction to the Program’s SIR Review Team, clinicians, case managers, and other staff in proper reporting to ORR and CPS, including conducting staff training on Prevention, Detection, and Response to sexual abuse (SA) and sexual harassment (SH); act as direct Point of Contact (POC) and Subject Matter Expert (SME) to Program and ORR Stakeholders related to ORR Interim Final Rule (IFR) and ORR Policy related to prevention, detection and response to SA/SH/ISB and staff code of conduct violations.
- Provide training and consultation and assist in the implementation and monitoring of quality assurance / quality improvement plans; utilization reviews; licensing standards; accreditation; certification requirements and contract compliance.
- Provide feedback to managers and supervisors to address the quality and appropriateness of services and promotes opportunities to improve service delivery.
- Identify gaps in service, deficiencies, barriers, and strengths in the design and implementation of services.
- Continuous Quality Improvement initiatives including administrative and clinical review of medical records, utilization management, outcome measurement, and generating statistical and narrative reports as requested.
- Act as an agency liaison with external contractors, accreditation agencies, and certification/licensing bodies.
- Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
Legal Intake Specialist & Legal Assistant
Cook Craig & Frankuzenko PLLC
03.2023 - 03.2024
- Conduct initial client consultations to gather case information, assess eligibility, and determine legal needs
- Ensure accurate and complete documentation of client information, including personal details, contact information, and case specifics
- Coordinate with attorneys and legal staff to prioritize and assign cases based on urgency and complexity
- Maintain a client database and case management system, ensuring data integrity and confidentiality
- Prepare and send engagement letters, fee agreements, and other necessary documents to clients
- Assist in the development and improvement of intake procedures to streamline processes and enhance efficiency
- Collaborate with the legal team to identify potential conflicts of interest and ensure ethical compliance
- Provide excellent customer service by addressing client concerns, resolving issues, and maintaining a professional demeanor
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Lead Intake Coordinator
Adore Children & Family Services
07.2021 - 02.2023
- Served foster youth from the domestic side and unaccompanied minors from the border and coordinated a safe home for minors referred to the program.
- Conducted intake assessments with foster youth and coordinated their medical, education, therapy, and legal services within 48 hours of the minor's arrival
- Demonstrated flexibility by working on-call two weeks out of the month and responded to an urgent referral request.
- Maintained ongoing contact with social workers throughout Virginia, intake specialist from the Office of Refugees, and foster parents
- Maintained both confidential and public office files and records.
- Oversaw the work of administrative team members and supported senior staff.
- Boosted team performance by closely monitoring the work of each staff member and offering motivational support.
- Facilitated seamless transitions for patients moving from one level of care to another by coordinating all necessary logistics.
- Conducted regular audits of intake records to identify areas for improvement, leading to increased efficiency in the workflow.
- Coordinated community outreach initiatives to raise awareness about available services and generate referrals from local organizations.
- Streamlined daily operations, effectively managing a team of intake coordinators to ensure timely processing of patient information.
- Developed comprehensive training materials, equipping new hires with essential knowledge and skills for success in their roles.
- Maintained accurate and up-to-date client records.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Administrative Assistant
Adore Children & Family Services
01.2022 - 07.2022
- Planned and supervised executive air travel, hotel accommodations, and meeting agendas.
- Answered incoming calls and directed messages to the correct party.
- Supported office staff by processing correspondence, documents, and reports.
- Performed shopping, bill payment, and mail management duties for time-poor executive professionals.
- Organized computer files, sensitive documents, and home office supplies.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Oversaw and managed office inventory and create purchase orders while respecting budget costs and looking for the most cost-effective route.
- Responsible for maintaining office premises safety and keeping all inspections up to date and complying with local health and safety regulations.
- Assisted the Agency's CEO, Director, and Assistant Program Director with administrative support.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Youth Care Worker
Adore Children & Family Services
08.2021 - 01.2022
- Responsible for transporting, supervising, and caring for youth in care.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Developed strong rapport with families, maintaining open lines of communication to ensure the best possible care for their children.
- Responsibilities ranged from picking up & dropping off minors to and from ADORE'S educational center and their Foster Homes.
- Transported and supervised youth in care during medical appointments, recreational time during school hours, field trips & reunifications with their legal sponsor.
- Utilized bilingual skills to translate for the minors during their medical appointments.
- Provided a safe environment and interacted in a compassionate manner with clients.
- Ensured communication between colleagues, foster parents, and sponsors.
- Created training presentations & driving pieces of training for the staff.
- Created daily routes for school pick-ups and drop-offs, medical appointments, recreational time, and reunification to ensure clients' transportation needs were met.
Head Host/Server/Bartender
Neighborhood Restaurant Group
06.2018 - 08.2021
- Successful at multitasking while remaining professional and courteous in a fast-paced environment.
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; a talent for quickly resolving issues prior to escalation.
- Assisted hospitality management with training and scheduling new staff as a lead trainer within three months of the hiring date.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to the restaurant.
- Mitigated risks by confirming sanitary environment and monitoring alcohol service.
- Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques.
Program Assistant for Great Expectations
Northern Virginia Community College
09.2019 - 08.2020
- Created and developed a mentor program for at-risk youth aging out of foster care across all Northern Virginia Community College Campuses.
- Assisted with the management and development of a comprehensive grant program to support youth in care and youth aging out of care.
- Assisted with the development and management of the selection process and progress and development against objectives.
- Connected local community resources to Northern Virginia Community College and developed outreach materials to provide holistic support to clients.
- Partnered with local social services agencies to conduct community-based mental health training; adapt training materials for use with college staff and students.
- Created databases and spreadsheets to improve program outcomes and enrollment.
- Managed Work-Studies and created monthly assignments for employees.
Office Administrator
Northern Virginia Community College
08.2018 - 09.2019
- Created and maintained computer- and paper-based filing and organization systems for records, reports, and documents for over 14,000 students.
- Proficient in training in SIS, PeopleSoft, and ImageNow.
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Maintained the front desk and reception area in a neat and organized fashion.
- Reviewed compliance regulations monthly.
- Processed applications to ensure state licensing is always in place.
- Secured travel and hotel arrangements for upcoming events.
- Compiled and produced documents and reports and filed copied or faxed required papers to appropriate parties.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Assisted with logistics for the College's Annual Kick-Off Event for over 3,000 students and parents.
Caregiver
College Nannies INC
03.2018 - 08.2019
- Maintained a daily journal of activities and reported any physical or cognitive changes to the family of a loved one.
- Coordinated personal and medical matters, ran errands, and assisted with laundry, changing linens, and assistance in all personal grooming initiatives.
- Supported client's emotional and social development, encouraging understanding of self and others.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA05.2023
Associate of Science - Criminal Justice
Northern Virginia Community College
Alexandria, VA05.2020
High School Diploma -
T.C. Williams High School
Alexandria, VA06.2017
Skills
- Bi-Lingual (Spanish)
- Data Entry
- MS Publisher
- Office Advanced
- Office Administration/Management
- Program Development
- File Management
- Customer service
- Employee Supervision
- Training and education
- Internal audits
- Compliance monitoring
Certification
- Nonviolent Crisis Prevention & Intervention Certified: 2024
- Trust-Based Relational Intervention Certified: 2024
- Adult, Child, and Infant, Pediatric CPR/AED &
First Aid Certified: 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Prevention of Sexual Abuse & Compliance Manager
National Youth Advocate Program
03.2024 - Current
Legal Intake Specialist & Legal Assistant
Cook Craig & Frankuzenko PLLC
03.2023 - 03.2024
Administrative Assistant
Adore Children & Family Services
01.2022 - 07.2022
Youth Care Worker
Adore Children & Family Services
08.2021 - 01.2022
Lead Intake Coordinator
Adore Children & Family Services
07.2021 - 02.2023
Program Assistant for Great Expectations
Northern Virginia Community College
09.2019 - 08.2020
Office Administrator
Northern Virginia Community College
08.2018 - 09.2019
Head Host/Server/Bartender
Neighborhood Restaurant Group
06.2018 - 08.2021
Caregiver
College Nannies INC
03.2018 - 08.2019
Associate of Science - Criminal Justice
Northern Virginia Community College
High School Diploma -
T.C. Williams High School
- Nonviolent Crisis Prevention & Intervention Certified: 2024
- Trust-Based Relational Intervention Certified: 2024
- Adult, Child, and Infant, Pediatric CPR/AED &
First Aid Certified: 2024
Bachelor of Science - Criminal Justice
Old Dominion University
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