Summary
Overview
Work History
Education
Skills
Generic

Scarleth Garcia

Springfield,VA

Summary

- Expertise, Skills and Abilities – Patient Flow Management | Schedule Management | Billing Bilingual (Spanish and English) | Interpersonal Skills | organized Adept in technology And Marketing| Customer Service | Teamwork

Overview

2026
2026
years of professional experience

Work History

Human Services Assistant

Fairfax County Health Department
Fairfax, VA
2026 - Current
  • Provided accurate oral interpretation for Limited English Proficiency (LEP) clients in clinical, community, and home-visit settings to ensure equitable access to public health services.
  • Collaborated closely with Public Health Nurses and medical providers to obtain health histories, explain care plans, and support patient understanding of medical recommendations.
  • Translated written medical and public health materials to support patient education, compliance, and continuity of care.
  • Communicated health assessment findings and laboratory test results to clients in a clear, culturally appropriate manner.
  • Educated individuals and families on preventive health care, early intervention, and available community resources.
  • Delivered culturally sensitive health education and services to diverse populations.
  • Maintained accurate, timely, and confidential documentation in accordance with agency policies and procedures.
  • Utilized word processing, Excel, and data management systems to organize client information and support program reporting.
  • Demonstrated strong interpersonal and customer service skills when interacting with clients, community partners, and multidisciplinary team members.
  • Participated as an emergency responder during public health emergencies, including reassignment to alternate duties and non-traditional work schedules as needed.
  • Medical Interpretation (Bilingual – specify language)
  • Public Health & Community Outreach
  • Patient Education & Preventive Care
  • Cultural Competency
  • Clinical & Community Settings
  • Documentation & Records Management
  • Team-Based Care Coordination
  • Customer Service Excellence

Administrative Assistant III

Community Services Board
Fairfax, VA
01.2017 - 01.2021
  • Provided comprehensive administrative support to clinical staff delivering behavioral health and medical services.
  • Performed front-desk operations, including Community Services Board (CSB) check-in and check-out procedures using the Electronic Health Record (EHR).
  • Scheduled, reconciled, and managed clinical and medical appointments in the EHR according to established protocols and notification guidelines.
  • Responded to high-volume phone and in-person inquiries from clients, staff, and the public in a courteous and professional manner, assessing urgency and risk when appropriate.
  • Opened, closed, and maintained program assignments within the EHR to ensure accurate service tracking.
  • Updated and maintained client demographic, financial, and insurance information in the EHR in compliance with agency requirements.
  • Served as cashier, processing client payments and reconciling daily receipts with accuracy.
  • Assisted clients with enrollment and navigation of the EHR client portal, providing clear instruction and technical support.
  • Verified insurance coverage, explained benefits, and supported revenue cycle processes as requested by clients and staff.
  • Conducted annual reviews and updates of client EHR records to ensure data accuracy and appropriate fee settings.
  • Maintained strict confidentiality in accordance with federal, state, and local regulations, including HIPAA.
  • Utilized multiple databases related to EHR systems, insurance verification, and revenue cycle management.
  • Demonstrated proficiency in Microsoft Office applications, including Outlook, Word, and Excel, to support reporting, scheduling, and documentation.
  • Assisted with special projects and operational needs, including event support, meeting scheduling, teleconferencing, facilities coordination, and vendor supply intake.
  • Electronic Health Records (EHR)
  • Front Desk & Client Services
  • Appointment Scheduling & Coordination
  • Insurance Verification & Billing Support
  • Cash Handling & Reconciliation
  • Data Entry & Record Management
  • HIPAA Compliance & Confidentiality
  • Microsoft Office (Outlook, Word, Excel)
  • Customer Service & Public Contact
  • Multidisciplinary Team Support

Secretary – MDVIP Concierge

Franconia Internists
Fairfax, Virginia
01.2013 - 01.2017
  • Enhanced patient experience by ensuring timely call response and returning all messages within 24 hours.
  • Maintained accurate and up-to-date patient demographic and financial information during scheduling and registration.
  • Reduced patient no-show rates by conducting appointment reminder calls and confirmations.
  • Provided referral coordination and support to patients and providers.
  • Supported clinical operations by rooming patients, collecting medical histories, and preparing treatment rooms according to clinical standards.
  • Managed and oversaw provider schedules to ensure efficient patient flow and clinic operations.
  • Welcomed patients and visitors in person and by phone, delivering professional and compassionate customer service.
  • Delivered administrative support in a fast-paced, high-volume medical practice.
  • Coordinated provider schedules, meetings, and patient appointments, including pre-operative and post-operative visits.
  • Completed prescription processing and prior authorization requests in coordination with medical providers.
  • Scheduled diagnostic and imaging procedures, including MRIs, CT scans, X-rays, mammograms, and ultrasounds.
  • Collected patient copays and processed third-party billing transactions accurately.
  • Monitored and maintained office inventory and medical equipment supplies to ensure uninterrupted operations.
  • Performed comprehensive administrative duties, including faxing, filing, copying, mailing, and data entry.
  • Supervised, trained, and supported new staff to ensure adherence to office procedures and quality
  • Patient Scheduling • EHR Management • Prior Authorizations • Medical Billing • Clinical Support • Patient Relations • Staff Training • High-Volume Practice • Inventory Management

Receptionist

Ortho Virginia
Fairfax, Virginia
01.2011 - 01.2013
  • Provided comprehensive front office and administrative support for a 7-provider medical practice.
  • Checked patients in and out, registering them for both inpatient and outpatient services.
  • Answered, screened, and transferred phone calls, ensuring timely and professional communication.
  • Prepared and maintained patient charts, ensuring accuracy and compliance with medical record standards.
  • Verified insurance coverage and obtained authorizations to facilitate patient care.
  • Assisted patients with pre-surgery instructions and procedure-related information.
  • Collected copays and other patient fees, reconciling transactions accurately.
  • Roomed patients and supported clinical staff during visits.
  • Scheduled patient appointments, managed referrals, and maintained provider calendars.
  • Updated and entered patient demographic, insurance, and referral information in the EHR.
  • Interacted professionally with patients, families, and internal/external stakeholders to ensure smooth clinic operations.
  • Delivered high-quality customer service by assisting patients, families, and visitors in a professional and compassionate manner.
  • Collected copays and deductibles, ensuring accurate payment processing and reconciliation.
  • Discharged patients efficiently, coordinating necessary documentation and follow-up instructions.
  • Arranged and coordinated patient transportation to ensure timely access to care.
  • Verified insurance coverage and maintained accurate patient financial and demographic information.
  • Created and updated patient accounts using IDX system, ensuring completeness and accuracy of records.
  • Filed medical paperwork and prepared patient charts for upcoming surgeries and procedures.
  • Answered and directed multi-line phone calls, providing information and routing calls appropriately.
  • Guided visitors to patient rooms and ensured smooth patient flow within the facility.
  • Obtained pre-operative paperwork from physician offices to support surgical preparation.
  • Patient Registration & Discharge Procedures
  • Insurance Verification & Billing
  • Front Desk & Multi-Line Phone Management
  • Chart Preparation & Medical Documentation
  • Customer Service & Patient Relations
  • Transportation Coordination & Scheduling
  • IDX / EHR Systems

Education

High School Diploma -

Annandale High School
Annandale, Virginia
01.2006

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Northern Virginia Community College

Phlebotomy - undefined

Adult and Community Education
Fairfax, Virginia
01.2014

Skills

  • Platforms: Windows
  • Software: Microsoft Office [Word, Excel, Outlook, Power Point]
  • Electronic Medical Records: Allscripts, Credible, Next Gen, SRS