Scarleth Guillermo
Damascus,MD
Summary
Focused Administrator dedicated to enhancing productivity and quality within organizational environments. Demonstrated expertise in employee relations, strategic planning, and report preparation while effectively bridging cultural differences. Highly organized professional with strengths in office management, project management, and financial tracking, delivering impactful results through collaborative leadership and strategic insight.
Overview
8
8
years of post-secondary education
17
17
years of professional experience
Work History
Remote Roofing Administrator
Genesis General Contractor
Hyattsville, Maryland
01.2025 - Current
- Coordinated communication between contractors and clients for project updates.
- Managed project schedules and ensured timely completion of tasks.
- Oversaw document management and maintained accurate project records.
- Assisted in budget tracking and resource allocation for projects.
- Supported invoicing processes by verifying billing information and documentation.
- Handled client inquiries and resolved issues to maintain strong relationships.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Facilitated training sessions for new administrative staff on company procedures.
Roofing Office Assistant
Jireh General Contractors
Gaithersburg, Maryland
08.2023 - 01.2025
- Coordinated schedules and meetings for project managers and field teams effectively.
- Handled incoming calls and emails, providing timely responses to inquiries.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supplies and inventory for smooth operations at Jireh General Contractors.
- Assisted in maintaining accurate project documentation and filing systems.
- Supported accounting tasks by processing invoices and expense reports efficiently.
- Created and updated project status reports for team review meetings regularly.
- Trained new staff on office protocols and software systems used in operations.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Household Manager
Donnelly Resident
Bethesda, MD
01.2014 - 03.2022
- Coordinated household staff and ensured effective communication among team members.
- Oversaw budgeting for household expenses and managed financial records accurately.
- Managed daily household operations and maintenance tasks efficiently.
- Organized schedules for family activities and appointments seamlessly.
- Implemented cleaning schedules to ensure a tidy living environment consistently.
- Developed relationships with service providers to enhance household services regularly.
Organization and Methods (O&M) Manager
Toyota Guatemala C.A
, Guatemala
04.2009 - 12.2013
- Implemented process improvements to streamline operations and reduce waste.
- Led daily operations to ensure efficient workflow and meet production targets.
- Coordinated team activities to promote collaboration and enhance productivity.
Education
Bachelor's Degree in Industrial Psychology - Industrial Psychology
University Mariano Gálvez Guatemala
Guatemala 01.2007 - 07.2012
Secondary School Teacher Training In Psychology -
Mariano Galvez University
Guatemala 01.2007 - 11.2009
Skills
- Project management
- Document management
- Budget tracking
- Office administration
- Microsoft Excel
- Data entry
- Office organization
- Administrative support
- Training facilitation
References
References available upon request.
Timeline
Remote Roofing Administrator
Genesis General Contractor
01.2025 - Current
Roofing Office Assistant
Jireh General Contractors
08.2023 - 01.2025
Household Manager
Donnelly Resident
01.2014 - 03.2022
Organization and Methods (O&M) Manager
Toyota Guatemala C.A
04.2009 - 12.2013
Bachelor's Degree in Industrial Psychology - Industrial Psychology
University Mariano Gálvez Guatemala
01.2007 - 07.2012
Secondary School Teacher Training In Psychology -
Mariano Galvez University
01.2007 - 11.2009