Scarleth Junieth Galeano Sanchez
San Jose,CA
Summary
Diligent customer service representative brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
INSS
Nicaragua, Nicaragua
06.2010 - 12.2023
- Provided accurate, valid, and complete information to customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted available products and services to customers during service, account management and order calls.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Institue Miguel De Cervantes
Nicaragua12-2004
Some College (No Degree) - Laws
UNIVAL
NicaraguaSkills
- Database Research
- Appointment Scheduling
- Customer Service
- Data Entry
- Complaint Handling
- Payment Processing
- Documentation and Reporting
- Conflict Mediation
- Senior Leadership Support
- Remote Office Availability
- High-Energy Attitude
Accomplishments
- Private Customer Service Training provided by the institution
Languages
Spanish
Full Professional
English
Limited
Timeline
Customer Care Representative
INSS
06.2010 - 12.2023
High School Diploma -
Institue Miguel De Cervantes
Some College (No Degree) - Laws
UNIVAL
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