Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scarlett Ford

Gainesville,GA

Summary

Results-driven server shift leader with experience in supervising operations and training team members. Skilled in client relations and conflict resolution, consistently delivering high levels of guest satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

All Occasions Catering and Cleaning
Flowery Branch, GA
03.2018 - Current
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Assisted in managing catering orders, ensuring accuracy and timely execution of services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Server Shift Leader

Lanier Islands
Buford, GA
04.2019 - 08.2025
  • Supervised daily operations to ensure seamless guest service and satisfaction.
  • Trained and mentored new servers on menu knowledge and customer engagement techniques.
  • Coordinated with kitchen staff to streamline communication and service delivery processes.
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.

Education

High School Diploma -

Johnson
Gainesville, GA
06-2001

Skills

  • Customer service
  • Active listening
  • Client relations
  • Key holder experience

Timeline

Server Shift Leader

Lanier Islands
04.2019 - 08.2025

Customer Service Representative

All Occasions Catering and Cleaning
03.2018 - Current

High School Diploma -

Johnson