Results-driven server shift leader with experience in supervising operations and training team members. Skilled in client relations and conflict resolution, consistently delivering high levels of guest satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
All Occasions Catering and Cleaning
Flowery Branch, GA
03.2018 - Current
Delivered exceptional customer support through effective communication and problem-solving skills.
Assisted in managing catering orders, ensuring accuracy and timely execution of services.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server Shift Leader
Lanier Islands
Buford, GA
04.2019 - 08.2025
Supervised daily operations to ensure seamless guest service and satisfaction.
Trained and mentored new servers on menu knowledge and customer engagement techniques.
Coordinated with kitchen staff to streamline communication and service delivery processes.
Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.