SCARLETT HERNANDEZ
Elmont
Summary
Apparel professional committed to driving team success and achieving high standards. Extensive experience in managing inventory, executing merchandising plans, and ensuring top-notch customer service. Focused on fostering collaborative environment and adapting to evolving business needs with reliability and flexibility. Known for strong leadership and organizational skills.
Apparel leader with proven experience in driving team collaboration and achieving results. Skilled in inventory management, visual merchandising, and customer service. Reliable with flexible approach to adapting to changing business needs. Known for strong communication, problem-solving, and organizational skills.
Experienced with leading teams in apparel retail to achieve operational excellence and customer satisfaction. Utilizes effective inventory management and merchandising strategies to boost sales. Track record of fostering collaborative team environment and adapting to changing demands.
Overview
5
5
years of professional experience
Work History
Apparel Team Lead
Dick’s Sporting Goods
10.2025 - Current
- Led apparel team in achieving sales goals through strategic merchandising and inventory management.
- Trained and mentored staff on product knowledge and customer service techniques to enhance team performance.
- Implemented visual merchandising standards to optimize store layout and increase customer engagement.
- Analyzed sales data to identify trends and adjust inventory levels, ensuring product availability for peak seasons.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
- Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
- Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
- Assisted in implementation and maintenance of planograms.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Front End Lead
Dick's Sporting Goods
10.2023 - Current
- Oversaw daily operations at the store's front-end, including customer checkout, returns, and merchandise presentation to ensure an organized and customer-friendly environment.
- Led a team of associates to deliver outstanding customer service, maintaining high standards of efficiency and professionalism during peak hours.
- Trained, developed, and mentored new and existing associates, fostering a positive and knowledgeable team environment.
- Managed customer transactions with accuracy and speed, including cash handling and processing returns, while adhering to all company policies and procedures.
- Implemented strategies to improve operational efficiency, reduce customer wait times, and ensure a seamless checkout experience.
- Utilized retail POS systems to process purchases, returns, and exchanges, while ensuring secure and accurate cash handling at all times.
- Delivered exceptional customer service by resolving inquiries, handling complaints, and ensuring a positive shopping experience for all customers.
Manager assistant /receptionist
A Cut Above
04.2023 - 09.2023
- Managed daily operations of a bustling hairstyling and beauty salon, ensuring smooth workflow and excellent customer service.
- Coordinated client scheduling and appointment bookings, optimizing staff availability and reducing wait times.
- Identified and implemented strategies to enhance the overall customer experience, improving satisfaction and client retention.
- Handled cancellations, rescheduling requests, and appointment adjustments with professionalism and efficiency.
- Answered a multi-line phone system, addressing customer inquiries, booking appointments, and providing detailed information on services.
Deli Associate
Julio’s Deli
06.2021 - 01.2023
- Provided translation services for non-English speaking customers, ensuring clear communication and excellent service.
- Organized and prepared customer orders, ensuring accuracy and timely delivery.
- Processed customer transactions efficiently, handling cash and maintaining an accurate cash drawer.
- Delivered exceptional customer service, assisting with menu selections and addressing customer inquiries to ensure a positive dining experience.
Education
Associate - Business Administration
Nassau Community College
Garden City, NY01.2027
High School -
Elmont Memorial High School
Elmont06.2023
Skills
- Project Management Tools
- Advanced Administration Software
- Costumer service Specialist
- English Language Proficiency
- Spanish Language Proficiency
- Store operations
- Fashion trend analysis
- Teamwork
- Willingness to learn
- Multitasking and prioritizing
- Attention to detail
- Customer satisfaction
- Team collaboration
- Organizational skills
- Cash handling and reconciliation
- Team leadership
- Cash handling
- Customer engagement
- Customer service management
- Inventory and stocking
- Computer proficiency
- Delegation and supervision
- Handling complaints
- Employee training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Apparel Team Lead
Dick’s Sporting Goods
10.2025 - Current
Front End Lead
Dick's Sporting Goods
10.2023 - Current
Manager assistant /receptionist
A Cut Above
04.2023 - 09.2023
Deli Associate
Julio’s Deli
06.2021 - 01.2023
Associate - Business Administration
Nassau Community College
High School -
Elmont Memorial High School