Scarlett Hoxie
Colorado Springs,CO
Summary
Experience as an auto damage adjuster and property adjuster. Implemented field work into desk work inspecting and assessing vehicles. Climbing roofs for damage; water and/or fire damage using Xactimate. Negotiated payment and settlements when working with vendors body shops and rental. Motivating myself and the team to extend superb customer service to each contact. A member on a CAT team during the hurricanes in TX and FL as well as currently. Daily task; drive to property, inspect for damages/claims, adjust claim to payment. FULLY LICENSED - ADJUSTER LICENSE #W319507. BACHELOR'S DEGREE - UNIVERSITY OF COLORADO.
Overview
11
11
years of professional experience
Work History
Auto Adjuster/Sales
USAA
10.2022 - Current
- Investigate policy, make determination of coverage, contact insured/claimant, subrogation/litigation, interview medical professionals, police, submit payments and supplements to shops, study/decide payment based on photos/estimate
- Issuing sales per company guidelines - auto, renters, homeowners
Cat Adjuster
Allstate
10.2021 - 06.2022
- Adjusting property claims using Xactimate, next gen, and coverage investigation
- Working with customers to determine loss/coverage and settlement
- Settling 4 to 5 claims daily
Claims Adjuster
State Farm Insurance
03.2019 - 06.2019
- Implemented adjusting homes with fire and water damage
- Recognized and enforced policies, coverage and regulations
- Authorizing payment with strong communication skills
Financial Analyst
State of Washington
11.2017 - 09.2018
- Reduced and conserved the states debt via fraud investigation
- Coordinated logistics, supply chain and budget
- Administered qualifying grants through clarifying statements
- Developed ongoing relationships with city and state officials
Claims Adjuster
Liberty Mutual
03.2016 - 11.2017
- Arbitrated insurance claims resolving the issues for quick and timely payment
- Advised customers of their coverage and educating them on their policies
- Adjusted; cars, trucks, marine, motorcycles, vans, as well as property claims
- Inspected damages scrutinizing the extent not to exceed the policy coverages
Comcast Retention
Comcast
02.2014 - 11.2016
- Consulted with customers, advocating for them, to activate retention
- Educated the customer about various ways to aid them to continue with Comcast
- Informed customers of the rights and responsibilities
- Fielded their comments so I would make the appropriate recommendations
Financial Consultant
USAA
04.2013 - 01.2014
- Navigating through the USAA experience with clients signing on 40 accounts monthly
- Partnered on a team to create and form applicable projects
- Secured trust and appreciation with clients
- Simplified and streamlined the selling process
Education
Bachelor of Arts - Communications
University of Colorado
Colorado Springs, COSkills
Insurance policy knowledge
Claim investigation
Vehicle Inspection
Damage Assessment
P&C licensed - sales
Former Domestic Violence Advocate
Former Human Services Worker for the underprivileged
Worked at Peterson AF base and Forst Carson Army base
Timeline
Auto Adjuster/Sales
USAA
10.2022 - Current
Cat Adjuster
Allstate
10.2021 - 06.2022
Claims Adjuster
State Farm Insurance
03.2019 - 06.2019
Financial Analyst
State of Washington
11.2017 - 09.2018
Claims Adjuster
Liberty Mutual
03.2016 - 11.2017
Comcast Retention
Comcast
02.2014 - 11.2016
Financial Consultant
USAA
04.2013 - 01.2014
Bachelor of Arts - Communications
University of Colorado