Scarlett Loo
Jimmy John's Gourmet Sandwiches
Queen Creek,AZ
3
years of professional experience
Dedicated professional skilled in customer service and team development. Recognized for implementing effective training programs and resolving customer issues swiftly, enhancing both employee and customer experiences.
Work History
Customer Service Manager
2 Years 11 Months- Trained and mentored staff on best practices for customer engagement and problem resolution.
- Developed and implemented process improvements that enhanced service efficiency and customer satisfaction.
- Oversaw daily operations to ensure exceptional customer service and team performance.
- Managed inventory controls, ensuring quality standards were consistently met across all products.
- Maintained compliance with health and safety regulations, ensuring a safe environment for customers and employees.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Education
High School Diploma
Certified Medical Assistant - Medical Assistant
Skills
Customer service
Quality assurance
Customer focused
Process optimization
Conflict resolution
Training and mentoring
Process optimization
Decision-making
Problem-solving
Time management
Time management
Performance evaluations
Interests
Music
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Drawing and Painting
Animal Care
Fashion and Style
Personal Development and Self-Improvement
Video Gaming
Learning new cooking techniques and expanding my culinary skills.
Timeline
Customer Service Manager
Jimmy John's Gourmet Sandwiches
07.2023 - 06.2026Read More
Phoenix Medical Assistant School - Tempe
Certified Medical Assistant from Medical Assistant
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San Tan Foothills Highschool
High School Diploma
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