Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Scarlett Scillia

Point Pleasant

Summary

Accomplished Supervisor with a proven track record at Surf Taco specializing in enhancing customer service and exceeding expectations of company goals. Expert in enforcing safety policies and fostering teamwork, demonstrating exceptional problem-solving abilities and adaptability. Achieved significant improvements in customer satisfaction and learning outcomes through innovative coaching techniques.

Overview

5
5
years of professional experience

Work History

Supervisor

Surf Taco
06.2021 - Current
  • Provides excellent customer service and coaching others to do the same
  • Assisting in training and ensuring that everyone is treated with respect
  • Executed all opening and closing procedures
  • Communicates all information to the lead supervisor and general manager

Surf Instructor

Pink Pineapple
06.2022 - 09.2022
  • Enforced strict policies for safety in and out of water.
  • Informed guests of good ocean practices and surf etiquette.
  • Led pre-surf stretching routines designed to prevent injuries during lessons or practice sessions effectively.
  • Enhanced student surfing abilities by implementing personalized coaching techniques and tailored lesson plans.
  • Monitored changing weather and ocean conditions with potential to impact surf activities.
  • Issued wetsuits and equipment to guests to meet surfing needs.

Surf Instructor

Sam Hammer Surf
06.2020 - 09.2022


  • Enforced strict policies for safety in and out of water.
  • Monitored changing weather and ocean conditions with potential to impact surf activities.
  • Documented class activities, maintained paperwork and collected payments.
  • Informed guests of good ocean practices and surf etiquette.
  • Implemented innovative teaching methods that catered to diverse learning styles, increasing student engagement, and retention.
  • Tailored instruction methods according to weather conditions or ocean currents to ensure optimal learning experiences while prioritizing safety measures.
  • Mentored junior instructors by sharing technical knowledge, teaching strategies, and professional insights to help them grow within the industry.
  • Led pre-surf stretching routines designed to prevent injuries during lessons or practice sessions effectively.
  • Provided expert advice on selecting the appropriate surf equipment for clients based on their skill level and personal preferences.

Education

Aviation Management

Jacksonville University
Jacksonville, FL

General Studies

Ocean County College
Toms River, NJ

Skills

  • Goal oriented
  • Customer service and food service skills
  • Processes, policy and procedures enforcement
  • Problem-solving and conflict resolution
  • Teamwork and collaboration
  • Multitasking ability and attention to detail
  • Excellent and effective communication
  • Adaptability and flexibility

Interests

  • Over 40 hours of flight training hours logged, currently perusing obtaining my Private Pilots License
  • Passion for surfing
  • Drawing and Painting
  • Digital Art and Animation

Timeline

Surf Instructor

Pink Pineapple
06.2022 - 09.2022

Supervisor

Surf Taco
06.2021 - Current

Surf Instructor

Sam Hammer Surf
06.2020 - 09.2022

Aviation Management

Jacksonville University

General Studies

Ocean County College

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Scarlett Scillia