Scarlett Thornton
Jacksonville,FL
Summary
Dynamic professional with extensive experience in customer service and administrative support. Proven ability to manage time effectively while enhancing guest engagement and ensuring smooth operations. Skilled in cash handling and conflict resolution, consistently delivering exceptional service and fostering strong relationships with clients and colleagues.
Overview
6
6
years of professional experience
Work History
Office Assistant
Coker Law
Jacksonville, FL
04.2025 - Current
- Managed front desk operations, greeting clients and directing them to appropriate legal staff.
- Maintained inventory of office supplies, ensuring availability for daily operations without interruption.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Contributed to smooth office operations by troubleshooting technical issues related to printers, copiers, and other equipment as needed.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Expedited interdepartmental communication through proper routing of mail and documents, ensuring timely processing.
Bartender/Lead Cocktail Server
57 Heaven
Orange Park, FL
01.2022 - 10.2025
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to provide exceptional service and build rapport.
- Collaborated with team members to streamline workflow during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted in managing inventory, restocking supplies as needed.
Bartender
The Roost
Jacksonville, FL
05.2024 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built strong relationships with regular customers, fostering loyalty and repeat business.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Administrative Assistant
Prime South Bank
Waycross, GA
08.2019 - 06.2021
- Coordinated scheduling for meetings and appointments across multiple departments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized company events, fostering team collaboration and engagement initiatives.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Fleming Island High School
Fleming Island, FLSkills
- Customer service
- Time management
- Sales transactions
- Conflict resolution
- Strong organization
- Cash handling
- Guest engagement
Timeline
Office Assistant
Coker Law
04.2025 - Current
Bartender
The Roost
05.2024 - 08.2024
Bartender/Lead Cocktail Server
57 Heaven
01.2022 - 10.2025
Administrative Assistant
Prime South Bank
08.2019 - 06.2021
High School Diploma -
Fleming Island High School