Scarline Jean Francois
West Palm Beach
Summary
Healthcare support specialist at NYU Langone Health with expertise in patient scheduling, lab coordination, and multi-system navigation. Skilled in Epic, Salesforce, and Verint, with a proven record of improving patient satisfaction and workflow efficiency. Pursuing Google Project Management and CHPSE certifications to advance into healthcare project coordination and compliance roles.
Developed extensive interpersonal and problem-solving skills in high-volume customer service setting, looking to transition into new field. Demonstrated ability to manage multiple tasks efficiently and provide exceptional service. Seeking to apply transferable skills in dynamic, team-oriented environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Agent
NYU Langone Health
12.2024 - Current
- Scheduled adult/pediatric doctor appointments, labs, and procedures across multiple departments.
- Scheduled labs by reviewing physician orders in patient charts to ensure accuracy and compliance.
- Processed RX requests and coordinated physical therapy referrals through Epic and related systems.
- Trained new employees on call handling, workflows, and system navigation.
- Achieved 16–20 high QA scores on patient scheduling calls, demonstrating accuracy, empathy, and compliance.
- Key Achievements
- Achieved 16–20 high QA scores on scheduling calls.
- Recognized by leadership for training support and system expertise.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL01.2020
Skills
- Healthcare Scheduling
- Epic & Salesforce
- Workflow Optimization
- Patient Communication
- Multi-System Navigation
- Training Support
- Project Coordination
- HIPAA Compliance
- Customer communications
Certification
- Google Project Management Certificate (In Progress – Expected 2025-10)
- Certified HIPAA Privacy Security Expert (CHPSE) – In Progress (Expected 2025-11)
Languages
Spanish
Limited Working
English
Full Professional
French
Limited Working
Timeline
Call Center Agent
NYU Langone Health
12.2024 - Current
High School Diploma -
Santaluces Community High School
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