Scarlot Ferguson
Roswell,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist
Verizon Wireless
06.1999 - 08.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Bachelor of Science - Criminal Justice
Mississippi Valley State University
Itta Bena, MS05.1994
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
Timeline
Customer Service Specialist
Verizon Wireless
06.1999 - 08.2023
Bachelor of Science - Criminal Justice
Mississippi Valley State University
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