SCHACHAGAY DOUGLAS
St. Catherine,Jamaica
Summary
Dynamic and results-oriented professional with extensive experience in customer service and patient care, honed at Linstead Public Hospital. Excelled in blood collection and problem-solving, significantly enhancing patient experience. Skilled in communication and team building, adept at creating efficient, organized work environments. Proven track record of exceeding expectations and improving operational workflows.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Linstead Public Hospital
01.2022 - Current
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained a clean, safe, and organized work environment.
- Labeled blood vials with critical information like time of collection, date and patient name.
Store Clerk
Basco Store
01.2018 - 01.2021
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Clerical Officer
St. Catherine Municipal Corporation
01.2014 - 01.2015
- Greeted visitors and customers in a professional manner.
- Organized and scheduled meetings and appointments for management.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
Education
Certificate - Elderly Care/Geriatric Programme
Distinction College
Spanish Town, St. Catherine, Jamaica01.2024
Certificate - Phlebotomy
Distinction College
Spanish Town, St. Catherine, Jamaica01.2022
RSA - English Language & Mathematics
Clarendon College
Birmingham, England01.2010
High School Diploma -
Enid Bennett High School
01.2007
Skills
- Team building
- Customer service
- Communication
- Patient preparation
- Blood collection
- Sanitation and sterilization
- Recording data
Training
Customer Service – Level 1 (Inhouse), 01/01/20
Timeline
Phlebotomist
Linstead Public Hospital
01.2022 - Current
Store Clerk
Basco Store
01.2018 - 01.2021
Clerical Officer
St. Catherine Municipal Corporation
01.2014 - 01.2015
Certificate - Elderly Care/Geriatric Programme
Distinction College
Certificate - Phlebotomy
Distinction College
RSA - English Language & Mathematics
Clarendon College
High School Diploma -
Enid Bennett High School
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