Schadda Gaskins
Philadelphia,PA
Summary
OBJECTIVE: Obtain a position as a customer representative in which to apply exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company
Overview
7
7
years of professional experience
Work History
Customer Contact Specialist
University Of Pennsylvania (Penn Medicine)
Philadelphia, PA
09.2020 - Current
- Assist callers in navigating Penn Medicine Health System by providing information and access to Penn Medicine providers, programs, services, educational seminars, events and resources
- Performs outbound calls for web marketing campaigns and Penn Medicine submissions.
- Follows Penn Medicine Customer Service guidelines with all callers.
- Processes all calls and documentation via interactive software program
- Supports Penn Medicine marketing campaigns and initiatives.
- Handles inbound calls for international patients; gathers all required documentation and sends call content follow-up queue for Penn Global Medicine team.
- Handle and schedules patients with Covid vaccine scheduling and information.
- Handles physician-to-physician (Physician Link) calls; receives calls from outside Penn Medicine providers seeking to consult with Penn Medicine providers
- Utilizes Avaya phone application to facilitate communication, including transfers to nurses, schedulers, cross-functional departments, etc.
Marketing Assistant
Philadelphia Youth Network (Temp)
Philadelphia, PA
01.2019 - 06.2020
- Collaborated with marketing manager, internal teams, clients and partners on marketing strategy
- Learned and working with various types of software for digital marketing
- Analyzed questionnaires and other forms of feedback
- Updated social media accounts
- Performed market analysis and researched latest trends.
- Assisted with capturing and analyzing social media metrics.
Communications Representative
Philadelphia Youth Network(Seasonal)
Philadelphia, PA
04.2018 - 01.2019
- Staffed youth hotline number by answering phone calls and following up on voicemail messages
- Managed and respond to email inquiries related to Summer Programming
- Assisted with management and response to in-person inquiries related to Summer Programming as needed
- Communicated to and coordinate with necessary internal staff to provide assistance to external audiences
- Worked collaboratively with PMI team to identify messaging needs and strategy for informing audiences
- Reviewed-9 documents, work permit and other forms needed for youth to have for Philadelphia Youth Network
Customer Service Representative
Educational Commission For Foreign Medical Graduates(Temp)
Philadelphia, PA
12.2016 - 11.2017
- Filed scanning and maintaining personnel files
- Opened and distributing mail, and scheduling interviews.
- Created, and updates forms, spreadsheets and documents, etc.
- Sent approved emails on behalf of AIS. Acts as a resource person to employees for general AIS & Benefits related issues
- Called and responded to applicant about applicants
- Collaborated with other Provider Services Credentialing Specialists to support Peer Review Credentialing Committee (PRCC) meetings.
Communications assistant
Atlas Energy
Philadelphia, PA
09.2015 - 05.2016
- Help implement communications strategies
- Provide administrative support to programs and internal teams
- Draft and edit communications copy (e.g. press releases, publications, social media posts)
- Assist in maintaining web content and executing social media strategies
- Update databases and media lists
- Track projects and media exposure
- Facilitate effective internal communications
- Maintain calendars and appointments
- Established and maintained relationships with mainstream, tech and trade news organizations and reporters to support communications objectives
Client Service Representative
HR Block (seasonal)
Philadelphia, PA
01.2015 - 05.2015
- Greeted clients in personalized and inviting manner
- Matched clients with best-suited tax professional
- Handled client exits by ensuring all current and future needs are met
Maintained office cleanliness and organization of resources with team members - Maintained accurate record-keeping with proactive attention to client information updates.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking
Human Resource Administrator Assistant
Thomas Jefferson University Hospital (Temp)
Philadelphia, PA
04.2014 - 12.2014
- Enhanced organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
- Supported organization staff by establishing recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Implemented employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management. processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs.
Education
Master of Science - Marketing
Southern New Hampshire University
Hooksett, NH12.2017
Bachelor of Science - Corporate Communications
Central Penn College
Enola, PA09.2013
Skills
- Excellent in arrange emails and correspondence in effective time and manner
- Team work / Collaboration
- Computer coordination
- Organization skills
- Schedule development
- Administrative office operations
- Performance Analysis
- Analytics and SEO
Technology Skills
- Google Analytics
- Google Docs
- PiktoChart
- Hoot suite
- Sales Force
Timeline
Customer Contact Specialist
University Of Pennsylvania (Penn Medicine)
09.2020 - Current
Marketing Assistant
Philadelphia Youth Network (Temp)
01.2019 - 06.2020
Communications Representative
Philadelphia Youth Network(Seasonal)
04.2018 - 01.2019
Customer Service Representative
Educational Commission For Foreign Medical Graduates(Temp)
12.2016 - 11.2017
Communications assistant
Atlas Energy
09.2015 - 05.2016
Client Service Representative
HR Block (seasonal)
01.2015 - 05.2015
Human Resource Administrator Assistant
Thomas Jefferson University Hospital (Temp)
04.2014 - 12.2014
Master of Science - Marketing
Southern New Hampshire University
Bachelor of Science - Corporate Communications
Central Penn College
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