Work Preference
Summary
Overview
Work History
Education
Skills
Technology Skills
Timeline
Generic
Open To Work

Schadda Gaskins

Philadelphia,PA

Work Preference

Desired Job Title

Customer Contact SpecialistMarketing Assistant Communications RepresentativeCustomer Service RepresentativeCommunications assistant

Work Type

Full Time

Location Preference

HybridRemote
Location: Philadelphia, PA
Open to relocation: Yes

Salary Range

65000/yr - 126000/yr

Important To Me

Work-life balanceHealthcare benefitsFlexible work hoursPaid time offPaid sick leave401k matchCareer advancementCompany Culture

Summary

OBJECTIVE: Obtain a position as a customer representative in which to apply exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company

Overview

7
7
years of professional experience

Work History

Customer Contact Specialist

University Of Pennsylvania (Penn Medicine)
Philadelphia, PA
09.2020 - Current
  • Assist callers in navigating Penn Medicine Health System by providing information and access to Penn Medicine providers, programs, services, educational seminars, events and resources
  • Performs outbound calls for web marketing campaigns and Penn Medicine submissions.
  • Follows Penn Medicine Customer Service guidelines with all callers.
  • Processes all calls and documentation via interactive software program
  • Supports Penn Medicine marketing campaigns and initiatives.
  • Handles inbound calls for international patients; gathers all required documentation and sends call content follow-up queue for Penn Global Medicine team.
  • Handle and schedules patients with Covid vaccine scheduling and information.
  • Handles physician-to-physician (Physician Link) calls; receives calls from outside Penn Medicine providers seeking to consult with Penn Medicine providers
  • Utilizes Avaya phone application to facilitate communication, including transfers to nurses, schedulers, cross-functional departments, etc.

Marketing Assistant

Philadelphia Youth Network (Temp)
Philadelphia, PA
01.2019 - 06.2020
  • Collaborated with marketing manager, internal teams, clients and partners on marketing strategy
  • Learned and working with various types of software for digital marketing
  • Analyzed questionnaires and other forms of feedback
  • Updated social media accounts
  • Performed market analysis and researched latest trends.
  • Assisted with capturing and analyzing social media metrics.

Communications Representative

Philadelphia Youth Network(Seasonal)
Philadelphia, PA
04.2018 - 01.2019
  • Staffed youth hotline number by answering phone calls and following up on voicemail messages
  • Managed and respond to email inquiries related to Summer Programming
  • Assisted with management and response to in-person inquiries related to Summer Programming as needed
  • Communicated to and coordinate with necessary internal staff to provide assistance to external audiences
  • Worked collaboratively with PMI team to identify messaging needs and strategy for informing audiences
  • Reviewed-9 documents, work permit and other forms needed for youth to have for Philadelphia Youth Network

Customer Service Representative

Educational Commission For Foreign Medical Graduates(Temp)
Philadelphia, PA
12.2016 - 11.2017
  • Filed scanning and maintaining personnel files
  • Opened and distributing mail, and scheduling interviews.
  • Created, and updates forms, spreadsheets and documents, etc.
  • Sent approved emails on behalf of AIS. Acts as a resource person to employees for general AIS & Benefits related issues
  • Called and responded to applicant about applicants
  • Collaborated with other Provider Services Credentialing Specialists to support Peer Review Credentialing Committee (PRCC) meetings.

Communications assistant

Atlas Energy
Philadelphia, PA
09.2015 - 05.2016
  • Help implement communications strategies
  • Provide administrative support to programs and internal teams
  • Draft and edit communications copy (e.g. press releases, publications, social media posts)
  • Assist in maintaining web content and executing social media strategies
  • Update databases and media lists
  • Track projects and media exposure
  • Facilitate effective internal communications
  • Maintain calendars and appointments
  • Established and maintained relationships with mainstream, tech and trade news organizations and reporters to support communications objectives

Client Service Representative

HR Block (seasonal)
Philadelphia, PA
01.2015 - 05.2015
  • Greeted clients in personalized and inviting manner
  • Matched clients with best-suited tax professional
  • Handled client exits by ensuring all current and future needs are met
    Maintained office cleanliness and organization of resources with team members
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking

Human Resource Administrator Assistant

Thomas Jefferson University Hospital (Temp)
Philadelphia, PA
04.2014 - 12.2014
  • Enhanced organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
  • Supported organization staff by establishing recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Implemented employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management. processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs.

Education

Master of Science - Marketing

Southern New Hampshire University
Hooksett, NH
12.2017

Bachelor of Science - Corporate Communications

Central Penn College
Enola, PA
09.2013

Skills

  • Excellent in arrange emails and correspondence in effective time and manner
  • Team work / Collaboration
  • Computer coordination
  • Organization skills
  • Schedule development
  • Administrative office operations
  • Performance Analysis
  • Analytics and SEO

Technology Skills

  • Google Analytics
  • Google Docs
  • PiktoChart
  • Hoot suite
  • Sales Force

Timeline

Customer Contact Specialist

University Of Pennsylvania (Penn Medicine)
09.2020 - Current

Marketing Assistant

Philadelphia Youth Network (Temp)
01.2019 - 06.2020

Communications Representative

Philadelphia Youth Network(Seasonal)
04.2018 - 01.2019

Customer Service Representative

Educational Commission For Foreign Medical Graduates(Temp)
12.2016 - 11.2017

Communications assistant

Atlas Energy
09.2015 - 05.2016

Client Service Representative

HR Block (seasonal)
01.2015 - 05.2015

Human Resource Administrator Assistant

Thomas Jefferson University Hospital (Temp)
04.2014 - 12.2014

Master of Science - Marketing

Southern New Hampshire University

Bachelor of Science - Corporate Communications

Central Penn College

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Schadda Gaskins