Tionna Brown

Tampa,FL

Summary

passionate about promoting lasting costumer satisfaction by delivering quality service and unparalleled support. proficient in customer service

years of professional experience

maximus

Tampa, FL

01.2023 - 01.2024

able to multitask , maintain timelines and keep up with members concerns
delivered expert financial planning advisement , effectively guiding customers towards optimal financial decisions
nurtured strong client relationships conducting thorough needs assessments and product recommendations that fits clients needs
utilized exceptional communication skills to address patients inquiries regarding billing matters
maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns
met customer call guidelines for service levels , handle time and productivity

Assurant

Remote, FL

05.2022 - 01.2023

demostrated expertise in reviewing , researching , investigating , negotiating and processing claims providing exceptional support in general claim operations.
collaborated with cross functional teams and implement steamlined processes which led to a reduction in claims processing time which improved customer satisfaction
played ak ey role in conducting investigations of complex medical claims , resulting in the identification and prevention of fraudulent activities.
Conducted quality assurance reviews on all processed claims to ensure accuracy and completeness.