Katrina Briggman
Saint Matthews,SC
Summary
Detail-oriented Customer Contact Specialist skilled in effective communication and problem-solving. Experienced in billing processes and call center operations, committed to enhancing customer satisfaction and resolving inquiries efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Contact Specialist
Dominion Energy
Columbia, SC
06.2023 - Current
- Assisted customers with inquiries about energy services and billing questions.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Educated customers on energy conservation programs and available resources.
- Documented customer interactions in detail to maintain accurate service records.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Representative
EviCore Healthcare formerly Care Core National
Florida, FL
04.2021 - 05.2023
- Assisted patients with inquiries regarding healthcare services and coverage.
- Processed patient information using internal healthcare management systems.
- Educated clients on health management programs offered by the organization.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Melt Expansion Operator
Zeus Industrial Products Inc
Orangeburg, SC
03.2020 - 03.2021
- Operated machinery to ensure efficient production processes.
- Maintained a clean and organized work environment for safety compliance.
- Monitored equipment performance and reported issues promptly.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Maintained production and quality documentation.
- Inspected finished products to verify conformity to quality standards.
- Performed routine maintenance on equipment to ensure optimal performance.
Education
Some College (No Degree) - Medical Billing And Coding
Remington College
Columbia, SCSkills
- Billing processes
- Effective communication
- Problem solving
- Attention to detail
- Call center experience
- Data entry
- Complaint handling
Certification
Certified Medical Biller
Timeline
Customer Contact Specialist
Dominion Energy
06.2023 - Current
Customer Service Representative
EviCore Healthcare formerly Care Core National
04.2021 - 05.2023
Melt Expansion Operator
Zeus Industrial Products Inc
03.2020 - 03.2021
Some College (No Degree) - Medical Billing And Coding
Remington College