Schaeanne Case
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
School Counselor
Alston Ridge Elementary School
09.2022 - Current
- Delivering presentations to colleagues or clients on new products, services, or initiatives
- Identifying and implementing suitable interventions, accommodations, or support mechanisms for employees or clients with specific needs or requirements to ensure quality project and business outcomes
- Providing personalized service to customers or clients based on their unique needs and preferences
- Identifying and addressing barriers to effective collaboration or communication within teams
- Demonstrating flexibility in scheduling, prioritizing tasks, and managing competing priorities, ensuring that they allocate sufficient time for planning, instruction, assessment, and professional development
- Participating in meetings or discussions to share information and feedback and make decisions collectively
- Designing and creating visually appealing and engaging presentations, reports, and other materials to communicate ideas and data effectively
- Taking on additional responsibilities or tasks beyond the scope of one's job description to support team or organizational goals
- Participating in the development and implementation of company-wide policies, guidelines, and procedures in collaboration with colleagues and management
School Counselor
Atascadero Middle School
08.2021 - 06.2022
- Delivering presentations to colleagues or clients on new products, services, or initiatives
- Identifying and implementing suitable interventions, accommodations, or support mechanisms for employees or clients with specific needs or requirements to ensure quality project and business outcomes
- Using data to evaluate and improve product or service quality
- Providing personalized service to customers or clients based on their unique needs and preferences
Academic Advisor Intern
Santa Monica High School
08.2020 - 05.2021
- Collaborating with colleagues and clients virtually through online platforms
- Delivering presentations to colleagues or clients on new products, services, or initiatives
- Identifying and implementing suitable interventions, accommodations, or support mechanisms for employees or clients with specific needs or requirements to ensure quality project and business outcomes
- Providing personalized service to customers or clients based on their unique needs and preferences
- Mentoring or coaching clients to support their development and growth
Education
M.S. Degree - School Counseling
California Lutheran University
05.2021
Pupil Personnel Services Credential -
California Lutheran University
05.2021
B.A. Degree - Psychology, Communication
California State University Channel Islands
05.2016
Skills
- Individual counseling
- Understanding of varied student demographics
- Cultivating client partnerships
- Detail-oriented approach
- Counseling needs assessment
- Experienced with Google and Microsoft tools
- Instructional assistance
- Customized education plans
- Individual and family support
- Collaborative engagement with parents
- Upholding confidentiality standards
Certification
Recognized ASCA Model Program
Wake County Public Schools
Distinguished School Counseling Program
January 2025
Timeline
School Counselor
Alston Ridge Elementary School
09.2022 - Current
School Counselor
Atascadero Middle School
08.2021 - 06.2022
Academic Advisor Intern
Santa Monica High School
08.2020 - 05.2021
B.A. Degree - Psychology, Communication
California State University Channel Islands
M.S. Degree - School Counseling
California Lutheran University
Pupil Personnel Services Credential -
California Lutheran University
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