Schakina Hunt
5008 Shadbush Road Charlotte,NC
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
12
12
years of professional experience
Work History
Administrator
Ace Academy Charter
Harrisburg, NC
01.2024 - Current
- Oversee office operations, administration, records, scheduling, and staff support while maintaining accurate databases and filing systems.
- Coordinate schedules, meetings, and appointments for management and staff; manage communications, documentation, and customer service.
- Manage budgeting, expenses, compliance, and vendor relationships.
- Assist with employee onboarding, training coordination, and personnel documentation.
- Support special projects and leadership initiatives. Ensure compliance with company policies, procedures, and regulatory requirements.
Office Manager
EW4 Enterprise
Charlotte, NC
01.2023 - 01.2024
- Maintained accurate business records and documentation while ensuring data integrity and confidentiality.
- Coordinated multiple projects simultaneously, achieving a 95% client satisfaction rate.
- Managed administrative processes, data tracking, and reporting functions.
- Oversaw daily operations for a team of 10 employees, improving workflow efficiency by 15%.
- Developed and implemented process improvements that reduced operational costs and increased organizational effectiveness.
- Conducted follow-up communications with clients and stakeholders to ensure project completion and documentation accuracy.
Apple Technical Support (MAC+ Tier II) / Training Mentor
Kelly Services
Remote
01.2021 - 01.2023
- Collected, reviewed, verified, and updated customer account information with a high level of accuracy.
- Conducted detailed investigations to resolve complex customer issues and documentation discrepancies.
- Maintained comprehensive case records and tracked cases through resolution.
- Utilized databases and reporting systems to monitor account activity and performance metrics.
- Performed quality reviews of customer interactions and documentation.
- Mentored and coached team members on compliance, documentation standards, and customer service procedures.
- Collaborated with internal departments to resolve escalated cases and obtain missing information.
Health Information Manager
Charlotte Eye Ear Nose & Throat Associates
Charlotte, NC
01.2014 - 01.2021
- Managed and maintained electronic medical records while ensuring HIPAA compliance and data accuracy.
- Performed detailed medical record reviews, chart audits, and documentation verification.
- Retrieved, analyzed, and organized patient information for clinical and administrative purposes.
- Assisted healthcare providers with accessing and updating patient records.
- Conducted follow-up communications regarding medical documentation and missing patient information.
- Supported implementation and rollout of a system-wide healthcare software upgrade.
- Trained and onboarded new employees on health information management procedures and compliance standards.
- Improved record accessibility, workflow efficiency, and patient service outcomes.
Externship-Office Manager
Eastland Urgent Care
Charlotte, NC
04.2017 - 07.2017
- Streamlined office operations by implementing efficient scheduling and workflow processes.
- Coordinated patient intake procedures, enhancing overall service delivery and patient satisfaction.
- Supervised administrative staff, providing mentorship and ensuring adherence to organizational policies.
- Developed training programs for new hires, fostering a knowledgeable and motivated team environment.
- Implemented electronic health record systems, improving data accuracy and retrieval speed for clinical staff.
- Monitored compliance with healthcare regulations, ensuring that operational practices met industry standards.
Education
Bachelor of Science - Healthcare Administration
ECPI University
Newport News, VA06-2017
Skills
- Clinical Research Support
- Medical Record Review & Chart Abstraction
- Data Collection & Data Entry Subject Tracking & Follow-Up
- Quality Assurance
- Patient Follow-Up & Outreach
- Research Documentation
- Case Report Forms (CRFs)
- Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Database Maintenance
- Problem Resolution
- HIPAA Compliance
- Time Management
Timeline
Administrator
Ace Academy Charter
01.2024 - Current
Office Manager
EW4 Enterprise
01.2023 - 01.2024
Apple Technical Support (MAC+ Tier II) / Training Mentor
Kelly Services
01.2021 - 01.2023
Externship-Office Manager
Eastland Urgent Care
04.2017 - 07.2017
Health Information Manager
Charlotte Eye Ear Nose & Throat Associates
01.2014 - 01.2021
Bachelor of Science - Healthcare Administration
ECPI University
ADDITIONAL QUALIFICATIONS
- 10+ years of healthcare and administrative experience
- Extensive experience handling confidential patient information
- Strong background in medical records management and healthcare documentation
- Skilled in data entry, data validation, and database maintenance
- Experience conducting patient and customer follow-up communications
- Excellent organizational, analytical, and problem-solving abilities
- Ability to work independently in fast-paced environments while maintaining accuracy and attention to detail