Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic
Schamma Nessah Lucas

Schamma Nessah Lucas

Wakefield,MA

Summary

Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

North Shore Community Action Programs
09.2024 - Current
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Assistant

MARKETEAM
01.2022 - 04.2023


  • Managing social networks
  • Processing of files.
    Attend meetings with potential clients.
    Recruiting
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Marketing / Customer Relationship Managers

SATGURU Travel and Tours services
01.2020 - 01.2022
  • Sell products and services using strong arguments to potential customers
  • Participate in the development of the marketing plan
    Assess market opportunities and establish an action plan
  • Responsible for strengthening the company's visibility on social networks
  • Management of a large number of incoming calls
    Identification and assessment of the needs of
    Provide accurate, valid and complete information
    Focus on customer retention
  • Perform cost-benefit analyses of existing and potential customers
  • Maintain positive business relationships to ensure future sales
    Be informed of best practices and promotional trends

Education

Certified Nursing Assistant ,06

North Shore Community Action Programs
Peabody, MA
06-2024

Hand-in-Hand Training Series For Nursing Homes

Center For Medicare & Medicaid Services
Online Formation
04-2024

Études Professionnelles - Ticketing And Marketing

Centre Professionnel De Jeune Fille
01.2020

Formation - Protocol And Social Propriety

Centre Professionnel De Jeune Fille
01.2019

Skills

  • Prioritization
  • Time Management
  • Telephone Skills
  • Active Listening
  • Computer Skills
  • Data Entry
  • Customer Service
  • Office Administration
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Scheduling
  • Professional and mature
  • Mail handling
  • Meticulous attention to detail

Personal Information

  • Place of Birth: Port-au-Prince, Haiti
  • Date of Birth: 08/14/97
  • Gender: Female
  • Nationality: Hatian
  • Marital Status: Single

Languages

Haitian CREOLE
Native or Bilingual
French
Full Professional
English
Full Professional

Timeline

Administrative Assistant

North Shore Community Action Programs
09.2024 - Current

Administrative Assistant

MARKETEAM
01.2022 - 04.2023

Marketing / Customer Relationship Managers

SATGURU Travel and Tours services
01.2020 - 01.2022

Certified Nursing Assistant ,06

North Shore Community Action Programs

Hand-in-Hand Training Series For Nursing Homes

Center For Medicare & Medicaid Services

Études Professionnelles - Ticketing And Marketing

Centre Professionnel De Jeune Fille

Formation - Protocol And Social Propriety

Centre Professionnel De Jeune Fille
Schamma Nessah Lucas