Schamma Nessah Lucas
Wakefield,MA
Summary
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
North Shore Community Action Programs
Peabody, MA
09.2024 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
MARKETEAM
Port-au-prince HAITI
01.2022 - 04.2023
- Managing social networks
- Processing of files.
Attend meetings with potential clients.
Recruiting - Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Marketing / Customer Relationship Managers
SATGURU Travel and Tours services
Petion Ville , Port-au-prince HAITI
01.2020 - 01.2022
- Sell products and services using strong arguments to potential customers
- Participate in the development of the marketing plan
Assess market opportunities and establish an action plan - Responsible for strengthening the company's visibility on social networks
- Management of a large number of incoming calls
Identification and assessment of the needs of
Provide accurate, valid and complete information
Focus on customer retention - Perform cost-benefit analyses of existing and potential customers
- Maintain positive business relationships to ensure future sales
Be informed of best practices and promotional trends
Education
Certified Nursing Assistant ,06
North Shore Community Action Programs
Peabody, MA06-2024
Hand-in-Hand Training Series For Nursing Homes
Center For Medicare & Medicaid Services
Online Formation04-2024
Études Professionnelles - Ticketing And Marketing
Centre Professionnel De Jeune Fille
01.2020
Formation - Protocol And Social Propriety
Centre Professionnel De Jeune Fille
01.2019
Skills
- Prioritization
- Time Management
- Telephone Skills
- Active Listening
- Computer Skills
- Data Entry
- Customer Service
- Office Administration
- File Organization
- Microsoft Outlook
- Customer and client relations
- Scheduling
- Professional and mature
- Mail handling
- Meticulous attention to detail
Personal Information
- Place of Birth: Port-au-Prince, Haiti
- Date of Birth: 08/14/97
- Gender: Female
- Nationality: Hatian
- Marital Status: Single
Languages
Haitian CREOLE
Native or Bilingual
French
Full Professional
English
Full Professional
Timeline
Administrative Assistant
North Shore Community Action Programs
09.2024 - Current
Administrative Assistant
MARKETEAM
01.2022 - 04.2023
Marketing / Customer Relationship Managers
SATGURU Travel and Tours services
01.2020 - 01.2022
Certified Nursing Assistant ,06
North Shore Community Action Programs
Hand-in-Hand Training Series For Nursing Homes
Center For Medicare & Medicaid Services
Études Professionnelles - Ticketing And Marketing
Centre Professionnel De Jeune Fille
Formation - Protocol And Social Propriety
Centre Professionnel De Jeune Fille