Schantelle Whyte
Boston,MA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Bilingual and Culturally Competent, enabling effective communication and engagement with a diverse client base. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Assistant Store Leader
OUTERKNOWN
11.2022 - 11.2023
- Create relationships with local community and promote brand awareness
- Continuously evaluate, coach and improve store performance via KPI’s
- Encourage a team selling culture to ensure the ultimate client experience
- Recruit, train, and develop a collaborative team
- Implement marketing and promotional initiatives to drive traffic
Luxury Client Advisor
BVLGARI America
05.2022 - 11.2022
- Managed and nurtured relationships with a diverse portfolio of luxury clients, enhancing customer loyalty and retention
- Consistently met and exceeded daily, weekly, and monthly sales targets, contributing to a 20% rise in store revenue aligned with repeat business.
- Collaborated effectively with team members to streamline store operations, improving overall efficiency and client satisfaction
- Developed and implemented innovative incentives, boosting team performance and driving unique business opportunities
Labor and Delivery Coordinator
Partners Healthcare
12.2020 - 01.2022
- Greeted and assisted visitors, addressing the needs of patients and families to ensure a welcoming and supportive environment
- Acted as a liaison, resolving issues with ancillary services and enhancing patient care experiences
- Monitored and maintained current advance care directives, ensuring compliance with patient preferences and legal requirements
- Coordinated logistics for patient admissions, discharges, and transfers, leading to improvement in process efficiency
- Prepared and managed diet order sheets, collaborating with physicians and nurses to meet patient dietary needs
Luxury Sales Lead
Gucci
05.2015 - 09.2020
- Delivered exceptional customer experience by demonstrating in-depth knowledge of Gucci products, history, and heritage
- Fostered open communication and collaboration, contributing to a positive work environment and an increase in employee satisfaction
- Supported management in achieving key performance indicators (KPIs), focusing on sales quality and maintaining a strong floor presence
- Developed strategic plans to enhance employee sales performance
- Collaborated with colleagues to drive team success, contributing to a significant improvement in overall store performance
Client Advisor
Moncler, USA
01.2015 - 06.2015
- Engaged with customers following Moncler’s high standards for selling and service, enhancing customer satisfaction
- Built a robust clientele and referral base, increasing customer loyalty and repeat business
- Assisted colleagues with Spanish to English translations, improving communication and service for Spanish-speaking customers
Brand Training Ambassador
Tory Burch
10.2012 - 01.2015
- Delivered a transformative customer experience, leading to a 25% increase in client engagement and sales
- Showed genuine interest in potential clients and fashion, fostering a welcoming and informative shopping environment
- Supported colleagues with Spanish to English translations, facilitating effective communication and teamwork
- Demonstrated exceptional selling skills, driving business growth through consistent sales achievements
- Worked as a team player, understanding and contributing to both visual and operational aspects of the store
Education
High School Diploma -
Boston Arts Academy
Boston06-2006
Skills
- Prospect qualification
- Referral coordination
- Client interaction
- Business development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Leader
OUTERKNOWN
11.2022 - 11.2023
Luxury Client Advisor
BVLGARI America
05.2022 - 11.2022
Labor and Delivery Coordinator
Partners Healthcare
12.2020 - 01.2022
Luxury Sales Lead
Gucci
05.2015 - 09.2020
Client Advisor
Moncler, USA
01.2015 - 06.2015
Brand Training Ambassador
Tory Burch
10.2012 - 01.2015
High School Diploma -
Boston Arts Academy
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