Summary
Overview
Work History
Skills
Personal References
Timeline
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Scharlie Ruffino

Chico,CA

Summary

Objective A challenging and rewarding position that utilizes my excellent communication skills integrates my strengths and experience and offers an opportunity to learn and grow as a team member. Increasing my exceptional ability to grow a company.

Overview

4
4
years of professional experience

Work History

Surgical Scrub Technician

Meriam Park Laser Center
09.2023 - Current
  • Reduced surgical errors by properly setting up and organizing surgical instruments for easy access during procedures.
  • Assisted in successful surgeries by anticipating surgeon needs and promptly providing necessary tools and materials.
  • Prepared patients for surgery with proper positioning, draping, and skin preparation to ensure optimal outcomes.
  • Ensured timely completion of surgeries by efficiently managing preoperative and postoperative tasks.
  • Promoted a positive work environment by supporting colleagues, sharing knowledge, and fostering effective communication among team members.
  • Participated actively in briefings prior to each operation which contributed towards reducing incidences of surgery-related complications.

Surgery Coordinator

North Valley Surgery Center
07.2023 - Current
  • Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
  • Increased patient satisfaction with pre-surgery preparation by providing clear instructions and addressing any concerns or questions.
  • Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
  • Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.

Ophthalmic Scribe

North Valley Eye Care
07.2022 - 07.2023
  • Documenting sensitive information in real time, pertaining to the patient. While properly educating the patient after the evaluation on current treatment's procedure's that are medically necessary. This includes sending in patients' prescriptions to pharmacies & providing and dispensing medications per surgeons requests.
  • Assisting the surgeon with minor surgeries and procedures: such as Pterygiums, Chalazion, Injections, Lasers, Limbal relaxing incisions, Foreign body removals, etc
  • Translating medical findings from the surgeon to patient, patients' chart.
  • Educating technicians by providing tools and information to help improve productivity. Creating a better day for the surgeon, while maintaining great patient care.
  • Creating proper diagnostic coding for patients' current findings of that day's visit.

Ophthalmic Technician

North Valley Eye Care
10.2021 - 07.2022
  • Skilled in triaging patients, with proper documentation
  • Accurately documenting testing, medications, injection lasers, and minor surgeries.
  • Measured intraocular pressure using I-Care and Tonopen tonometry process.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for injections, lasers, and surgeries.
  • Great communication with all staff including Doctors and my reporting Supervisor and Manager.
  • Traveling to many clinics connected to North Valley Eye Care.
  • Accommodating n adequate flow within the clinic.
  • Sterile use of Ultra Sonic surgical instruments.
  • Conducted corneal pachymetry as screening for Keratoconus, LRI surgery and glaucoma.
  • Ability to remain Cool Calm and Collective in very stressful situations with proper response time.
  • Promoted positive and quick patient flow throughout the facility, encouraging more efficient operations and boosting patient satisfaction.

Ophthalmic Receptionist

North Valley Eye Care
08.2020 - 10.2021
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give the patients a positive first impression.
  • Confirmed appointments, communicated with patients and updated patients records.
  • Answered a large volume of incoming calls daily to resolve patients' issues and schedule appointments.
  • Resolved patient problems and complaints.
  • Documentation of all conversations with patients in regards to the call and or concern * patients comments in COMPULINK * .
  • Managed multiple tasks and met time-sensitive deadlines.
  • Telephone etiquette.

Skills

  • Certifications on EX500, FS200, VARIO Wave Light Topolyzer, Human Subjects Protection, Refractive Surgery Patient Counseling, Introduction to ICD 10 codes, OSC, The Fine Art of Scribing, Physician Liaison Elite Performance Boot Camp, Diabetes and the Eye, Refractive Surgery Overview, Anatomy and Physiology of the Eye
  • Reviewing Patient Information, Patient Engagement, Administrative Duties
  • Invasive Procedures,Explaining Procedures to Patients, Answering Questions
  • HIPAA Regulations
  • ICD-10 (International Classification of Disease Systems)
  • Obtaining authorizations, Post Operative Care confidentiality, Educating patients, Following up with patients, Patient Relations
  • Data entry proficiency, Payment Collection,EMR Updating, Verifying insurance, Updating charts
  • Medical Terminology, Problem-solving abilities, Professional Demeanor, Multitasking Abilities
  • Organization and Time Management
  • Outpatient Procedures, Excellent Communication, Attention to Detail
  • Staff Leadership, Goal Setting ,Self Motivation, Clinical Leadership
  • Surgical Instrument Knowledge, Surgical Equipment Handling, Instrument Sterilization Procedures, Setting up and operating equipment
  • Administering Medications
  • Supply Management, Surgical Procedures, Specimen Preparation, Surgical Preparation, Patient Care Technician/Assistant

Personal References

Naomi Valdovinos Practice Manager At North Valley Eye Care: 530.680.3694

Linda Moore Director of Human Resources At North Valley Eye Care: 530. 521.0342

Amy Diaz Dental Reception and Records Coordinator At Northern Valley Indian Health : 530.786.4015

Dennis Dyer  Executive Director of Gabrielle Ferrar Diamonds: 530. 518.5454

Michael Merry Optometrist at North Valley Eye Care: 724.541.0509

Timeline

Surgical Scrub Technician

Meriam Park Laser Center
09.2023 - Current

Surgery Coordinator

North Valley Surgery Center
07.2023 - Current

Ophthalmic Scribe

North Valley Eye Care
07.2022 - 07.2023

Ophthalmic Technician

North Valley Eye Care
10.2021 - 07.2022

Ophthalmic Receptionist

North Valley Eye Care
08.2020 - 10.2021

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Scharlie Ruffino