Scharlyn Pagan
New York,NY
Summary
Highly focused and meticulous Administrative Assistant/Medical Assistant with stellar customer service record and work ethic. Able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. Adept at working well independently and with others with little to no direction or as a professional clerical staff member.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Support Coordinator
Lenox Hill House Calls
08.2021 - Current
- Answer incoming calls, take messages, or transfer to proper person
- Register patients, schedule, and confirm appointments
- Notarize documents
- Enter patient passings into system and discharge from program
- Fill out referral forms and send out
- Maintain provider schedules
- Keep track of all hospital admissions, ER visits and post appts for patients
- Change providers and acuities in system
- Send out letters to patients informing them of new provider.
Administrative Assistant
Mount Sinai Department of Movement Disorder
08.2019 - 06.2021
- Obtained prior authorizations
- Scrubbed the Schedule
- Viewed and maintained schedule for providers
- Confirmed all appointment for the department
- Rescheduled all No-Show appointments
- Arrived patients and obtained referrals, insurance, ID and copays
- Assisted with answering emails
- Phone calls and faxes
- Set up Telehealth video appointments and walk patients through process
- Set up Zoom calls
- Assisted with scanning documents into Epic.
Medical Receptionist/Medical Assistant
Mount Sinai Department of Orthopedics
04.2018 - 08.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Assistant
Division of Pediatric Surgery, NYU Langone Medical Center
07.2014 - 12.2016
- Prepared patients to meet with doctors
- Assisted in office procedures
- Obtained vitals
- Entered patients medical history and medications into EPIC
- Assisted in answering phones and scheduling appointments
- Assisted in scheduling procedures with OR
- Obtained pre-certifications for surgical procedures
- Ordered and maintained all medical supplies
- Cleaned and sterilized medical instruments.
Medical Assistant
Surgical Associates, Mt. Sinai Medical Center
04.2011 - 06.2014
- Prepared patients to meet with doctor
- Assisted in minor office procedures
- Obtained vitals
- Assisted with venipunctures
- Scheduled all radiological and medical clearance appointments
- Assisted in answering phones and scheduling appointments
- Called patients to go over pre-op and post-op instructions
- Scheduled all procedures with OR and obtained pre-certifications
- Ordered and maintained all medical supplies.
Medical Assistant
Pediatric Gastroenterology, Mt. Sinai Medical Center
04.2008 - 04.2011
- Prepared patients to meet with doctors
- Obtained vitals
- Scheduled patients for endoscopy and colonoscopy
- Performed Lactose Intolerance Tests on patients
- Assisted in venipunctures
- Obtained pre-certifications for all procedures and medications
- Assisted in answering phones and scheduling appointments.
Medical Assistant
Richard R.P. Warner, M.D., P.C.
05.2005 - 12.2007
- Prepared patients to meet with doctor
- Obtained vitals
- Scheduled and assisted with endoscopy and colonoscopy procedures
- Assisted with venipunctures
- Administered Sandostatin LAR IM, B12 injections and TB test
- Assisted with answering phones and scheduling appointments
- Assisted with medical billing
- Ordered and maintained medical supplies
- Cleaned and sterilized surgical instruments.
Education
Medical Assisting Program -
Mandl School of Allied Health
New York, NY01.2004
Associate in Liberal Arts -
Hostos Community College
Bronx, NY01.2002
Skills
- Verbal Communication
- File Organization
- Scheduling appointments
- Administrative Procedures
Personal Information
Title: Notary public
Certification
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support Coordinator
Lenox Hill House Calls
08.2021 - Current
Administrative Assistant
Mount Sinai Department of Movement Disorder
08.2019 - 06.2021
Medical Receptionist/Medical Assistant
Mount Sinai Department of Orthopedics
04.2018 - 08.2019
Medical Assistant
Division of Pediatric Surgery, NYU Langone Medical Center
07.2014 - 12.2016
Medical Assistant
Surgical Associates, Mt. Sinai Medical Center
04.2011 - 06.2014
Medical Assistant
Pediatric Gastroenterology, Mt. Sinai Medical Center
04.2008 - 04.2011
Medical Assistant
Richard R.P. Warner, M.D., P.C.
05.2005 - 12.2007
Medical Assisting Program -
Mandl School of Allied Health
Associate in Liberal Arts -
Hostos Community College
Notary Public
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