Scharvon Mahone
Supervisor 773-367-9548
Gurnee,IL
Summary
Accomplished Shift Manager with a proven track record at Ford Motor Private Limited, adept in conflict resolution and employee training. Expertise in cash handling and fostering a customer service focus, significantly enhancing team cohesion and performance. Demonstrates exceptional decision-making and leadership, ensuring seamless operations and positive work environments.
Overview
18
18
years of professional experience
Work History
Shift Manager
Ford Motor Private Limited
05.2007 - 01.2018
- Guided new hires through procedures for their roles.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
Night Shift Supervisor
Unilever United States Inc.
01.2005 - 01.2008
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
Shift Manager
Wendy’s Restaurant
09.2003 - 01.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Leader
Walgreens
04.2000 - 01.2002
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate Of Business Administration - Business
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Ford Motor Private Limited
05.2007 - 01.2018
Night Shift Supervisor
Unilever United States Inc.
01.2005 - 01.2008
Shift Manager
Wendy’s Restaurant
09.2003 - 01.2005
Team Leader
Walgreens
04.2000 - 01.2002
Associate Of Business Administration - Business
Ivy Tech Community College of Indiana
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