Schauntai Anderson
Indianapolis,IN
Summary
Proven to excel in high-pressure environments, I significantly improved patient comfort and specimen accuracy at Eskenazi Health Center Grande. With expertise in venipuncture and a strong foundation in HIPAA compliance as a RMA, my adaptability and effective communication have enhanced both patient care and operational workflows. My contributions include training new staff and pioneering process improvements, showcasing my technical proficiency and interpersonal skills. Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Phlebotomist
Eskenazi Health Care
10.2004 - Current
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Centrifuged blood samples as outlined in clinical protocols.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Developed and implemented strategies to improve phlebotomy processes.
VACCINE COORDINATOR
Eskenazi Health Center Grande
10.2004 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Improved resource allocation by detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Interceded between employees during arguments and diffused tense situations.
Registered Medical Assistant
Eskenazi Health Center Grande
10.2004 - Current
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Science - Medical Assistant
10.2004
- Honor Roll all Semesters
- 3.7 GPA
- Awarded Perfect Attendance
High School Diploma -
06.1999
Study Child Care Development Courses
Skills
- Specimen labeling procedures
- Recording data
- Venipuncture
- Geriatric phlebotomy
- HIPAA
- Specimen handling
- Medical Records Review
- Butterfly needle technique
- Pediatric phlebotomy
- Blood collection techniques
- Quality control guidelines
- Capillary puncture
- Sample and specimen collection
Certification
Registered Medical Assistant, ARMA - 20 years
TB Certified
CPR Certified
Accomplishments
- Recognized for going above and beyond the call of duty.
- Supervised team of 15 staff members.
- Recognized for outstanding dedication to patient care.
Timeline
Phlebotomist - Eskenazi Health Care
10.2004 - Current
VACCINE COORDINATOR - Eskenazi Health Center Grande
10.2004 - Current
Registered Medical Assistant - Eskenazi Health Center Grande
10.2004 - Current
Indiana Business College - Associate of Science, Medical Assistant
Lawrence Central High School - High School Diploma,
Registered Medical Assistant, ARMA - 10+ years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekSimilar Profiles
Staci Serowik MohrStaci Serowik Mohr
Life Skills Clinician at Community Health NetworkLife Skills Clinician at Community Health Network
Lori Harlan RN, BSNLori Harlan RN, BSN
Triage Nurse at Riverview Health Physicians OB/GYNTriage Nurse at Riverview Health Physicians OB/GYN
Kimberly Cooper EdwardsKimberly Cooper Edwards
Community Health Worker at Oak Street HealthCommunity Health Worker at Oak Street Health