Chestena Roberts
Indianapolis
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
8
8
years of professional experience
Work History
Program Manager
Eskenazi Health Care
2023.12 - 2024.12
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Program Manager
LHC Group
2022.12 - 2023.08
- Directed three programs, managing budgets, cross-functional initiatives, partnerships, and regulatory compliance while reporting key performance metrics to leadership.
- Oversaw services for senior patients, coordinating referrals, care planning, social services, and interdisciplinary team meetings to enhance quality of life.
- Supervised at team leading recruitment, training, performance management, and process improvements to boost employee engagement and operational efficiency.
Admissions Counselor
Acadia Healthcare
2017.05 - 2021.06
- Managed new patient referrals and admissions for acute and residential programs, ensuring regulatory compliance and service accuracy.
Oversaw EMR, CRM, diagnosis coding, treatment planning, crisis intervention, discharge planning, and insurance verification, resolving denials and managing court commitments. - Supported sales, marketing, compliance audits, and customer service while strengthening referral relationships with healthcare providers.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZMaster of Science - Psychology
University of Phoenix
Phoenix, AZSkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
Timeline
Program Manager
Eskenazi Health Care
2023.12 - 2024.12
Program Manager
LHC Group
2022.12 - 2023.08
Admissions Counselor
Acadia Healthcare
2017.05 - 2021.06
Bachelor of Science - Psychology
University of Phoenix
Master of Science - Psychology
University of Phoenix