Schauntai Anderson
Indianapolis,IN
Summary
Experienced Registered Medical Assistant (RMA) with a track record of excelling in high-pressure environments. Improved patient comfort and specimen accuracy at Eskenazi Health Center Grande. Expertise in venipuncture and strong foundation in HIPAA compliance. Adaptability and effective communication skills enhance patient care and operational workflows. Contributed to the organization by training new staff and pioneering process improvements. Highly-skilled phlebotomist with 20 years of experience in healthcare settings. Compassionate and professional care while proficiently collecting blood specimens for analysis. Proactive and goal-oriented with excellent time management and problem-solving skills. Reliable, adaptable, and quick to learn new skills. Committed to driving team success and contributing to organizational growth.
Overview
20
20
years of professional experience
3
3
Certificate
Work History
Registered Medical Assistant
Eskenazi Health Center Grande
Indianapolis, IN
10.2004 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
Vaccine Coordinator
Eskenazi Health Center Grande
10.2004 - Current
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Improved resource allocation by detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Phlebotomist
Eskenazi Health Care
Indianapolis, IN
10.2004 - Current
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Developed and implemented strategies to improve phlebotomy processes.
- Verified patients' identification for proper sample collection.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Assisted in training and onboarding new phlebotomists.
Education
Associate of Applied Science - Medical Assistant
Indiana Business College
Indianapolis, IN10.2004
High School Diploma -
Lawrence Central High School
Indianapolis, IN06.1999
Skills
- Specimen labeling procedures
- Recording data
- Venipuncture
- Pediatric and Geriatric phlebotomy
- HIPAA
- Specimen handling
- Medical Records Review
- Butterfly needle technique
- Blood collection techniques
- Quality control guidelines
- Capillary puncture
- Sample and specimen collection
Certification
- BLS Certified
- RMA - Registered Medical Assistant
- TB Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekLanguages
English
Full Professional
Timeline
Registered Medical Assistant
Eskenazi Health Center Grande
10.2004 - Current
Vaccine Coordinator
Eskenazi Health Center Grande
10.2004 - Current
Phlebotomist
Eskenazi Health Care
10.2004 - Current
- BLS Certified
- RMA - Registered Medical Assistant
- TB Certified
Associate of Applied Science - Medical Assistant
Indiana Business College
High School Diploma -
Lawrence Central High School
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