Schedyne Johnson
Moncks Corner,SC
Summary
Detail-oriented clerk with extensive experience in customer service and data analysis. Skilled in technical troubleshooting and effective communication, contributing to improved transaction processes and enhanced customer experiences.
Overview
19
19
years of professional experience
Work History
Clerk
USPS
Moncks Corner, South Carolina
02.2012 - Current
- Processed incoming and outgoing mail to ensure timely delivery and effective communication.
- Assisted customers with inquiries, delivering information on services and rates to enhance customer satisfaction.
- Communicated with customers and employees to answer questions or explain information.
- Operated cash register to handle cash, check, and credit card transactions accurately and efficiently.
- Supported office clerical functions using word processing and other software, email and office machines.
Customer Service Representative
Interlerisk
Charleston, South Carolina
05.2007 - 02.2012
- Delivered prompt customer service to swiftly resolve complaints and enhance customer loyalty.
- Resolved customer complaints with effective problem-solving techniques.
- Provided product information and assistance to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Oversaw customer accounts to secure timely payment collections and maintain account integrity.
- Facilitated payment arrangements with delinquent customers to support financial recovery efforts.
- Analyzed transaction patterns to identify fraudulent activities and potential risks.
- Monitored real-time transactions using fraud detection systems and tools.
Education
Associate of Applied Science - Cyber Security
Trident Technical College
Charleston, SC04-2026
Associate of Science -
Trident Technical College
Charleston, SC05-2006
Skills
- Data management
- Document management
- Record keeping
- Compliance tracking
- Financial reporting
- Inventory management
- Data entry and 10-key
- Document processing
- Customer service
- Client communication
- Customer satisfaction
- Problem solving
- Multitasking Abilities
- Adaptability and flexibility
- Reliable and punctual
- Professionalism
- Continuous improvement
- Communication skills
Timeline
Clerk
USPS
02.2012 - Current
Customer Service Representative
Interlerisk
05.2007 - 02.2012
Associate of Applied Science - Cyber Security
Trident Technical College
Associate of Science -
Trident Technical College