Patrcia Bratton
Hancock County Recorder
New Palestine,IN
Summary
Experienced operations and administrative leader with a background in banking, records management, and client service. Skilled in cross-functional coordination, confidentiality, process improvement, and relationship building.
Results-driven leader with experience streamlining processes, improving accuracy, and supporting business goals. Strong background in team leadership, customer service, and risk-aware decision-making, with a focus on efficient workflows and dependable stakeholder support.
Work History
Clerk
- Processed public record documents with accuracy, ensuring compliance with county recording procedures.
- Indexed deeds, mortgages, and liens for efficient retrieval and permanent record retention.
- Entered confidential data into record systems while maintaining attention to detail.
- Scanned and filed legal documents to support organized office workflows.
- Verified document completeness before acceptance, reducing errors in filing process.
- Assisted residents and title professionals with record searches and routine inquiries.
- Retrieved archived records and prepared copies for public access requests.
- Coordinated daily clerical tasks to maintain timely processing of office records.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Vice President
- Directed cross-functional initiatives to support business objectives, risk management, and operational efficiency.
- Partnered with stakeholders to deliver client-focused solutions aligned with banking policies and controls.
- Reviewed financial data to inform strategic decisions, forecasts, and portfolio priorities.
- Oversaw process improvements that strengthened accuracy, consistency, and regulatory compliance.
- Coordinated with senior leaders to resolve issues and advance key business deliverables.
- Evaluated operational risks and recommended actions to protect assets and support governance.
- Guided teams through complex workflows, ensuring timely execution and quality standards.
- Strengthened client relationships by addressing needs, escalating concerns, and supporting service excellence.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Education
Bachelor of Science
Skills
Administrative support
Database management
Data entry
Recordkeeping
Database entry
Research
Data entry
Customer service
File organization
Document control
Data management
Cash handling
Cash management
Point of sale operation
Mail handling
Processing mail
Quality management
Schedule management
Calendar management
Document processing
Team collaboration
Appointment scheduling
Prioritization
Attention to detail
Time management
Clerical support
Proficient in technology
Information security
Written and verbal communication
Written communication
Strong communication
Conflict management
Interpersonal communication
Decision making
Staff management
Strong communication
Written correspondence
Conflict resolution
Customer relations
Decision-making
Process coordination
Interpersonal communication
Timeline
Clerk
Hancock County Recorder
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Vice President
PNC Bank
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University of Indianapolis
Bachelor of Science
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